Job Summary

We are seeking an experienced Copier Tech for a direct-hire field service opportunity in Saint Louis, MO. This role is ideal for a dependable, self-motivated technician with strong mechanical aptitude and hands-on experience servicing copiers, printers, multifunction devices, and production print equipment.

This opportunity offers long-term career potential with a growing service team, supportive leadership, and a customer-focused work environment. Technicians are trusted to manage field service calls independently while receiving support from dispatch, service management, and fellow team members. The company values professionalism, technical development, reliable service performance, and a strong commitment to customer satisfaction.

The Copier Tech will travel to customer locations throughout the assigned territory to install, maintain, troubleshoot, repair, and optimize office technology equipment. Success in this role requires strong diagnostic skills, clear communication, attention to detail, and the ability to represent the service team professionally in the field.

Key Responsibilities

- Perform service calls, equipment installations, preventive maintenance, troubleshooting, repairs, adjustments, calibrations, and modifications on copiers, printers, multifunction devices, and production print equipment.
- Diagnose mechanical, electrical, software, and network-related equipment issues and implement effective solutions to reduce customer downtime.
- Communicate with customers, dispatchers, and service management regarding arrival times, service status, delays, equipment issues, and customer concerns.
- Test equipment after installation or repair, verify proper performance, and demonstrate equipment operation and best practices to customers.
- Complete accurate service documentation, charge tickets, expense reports, parts orders, inventory updates, and call activity using company software systems.
- Maintain company vehicle, tools, parts inventory, uniform, and work area in a clean, safe, organized, and professional manner.

Compensation and Benefits

- Pay: $22 to $24 per hour, depending on experience.
- Job Type: Direct hire.
- Location: Saint Louis, MO 63132.
- Monthly performance bonus potential: $500 to $1,000.
- Comprehensive benefits package.
- Company vehicle and tools provided, if applicable.
- Long-term career growth opportunities.

Required Qualifications and Skills

- Service, troubleshoot, repair, calibrate, and maintain copier, printer, multifunction, and production print equipment in the field.
- Perform equipment installations and verify proper system performance after setup, maintenance, or repair.
- Manage assigned service calls, customer communication, documentation, parts activity, and administrative follow-up.
- Support customer satisfaction by resolving technical issues professionally and communicating concerns to management.

- 3 to 5 years of relevant copier, printer, production print, multifunction device, or office equipment service experience required.
- High school diploma or equivalent required.
- Valid driver’s license and proof of insurance required.
- Strong mechanical aptitude with the ability to troubleshoot, test, repair, and service technical equipment.
- Ability to diagnose mechanical, electrical, software, and basic network connectivity issues.
- Ability to read and interpret technical manuals, schematics, operating instructions, maintenance procedures, installation guides, and service documentation.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently, manage time effectively, maintain schedules, and communicate service delays appropriately.
- Highly organized, punctual, detail-oriented, ethical, and able to manage multiple priorities in a field service environment.
- Comfortable using internal software systems, service management tools, and mobile applications to manage calls, parts orders, reporting, and workflow.
- Professional appearance and customer-focused attitude required.
- May be required to take and pass a Core Basic Copier Technology Exam.

Preferred Qualifications

- Associate degree or equivalent education from a two-year college or technical school preferred.
- Prior field service technician experience in a customer-facing environment preferred.
- Experience supporting production print systems, digital imaging equipment, copiers, printers, or related office technology preferred.
- Network troubleshooting experience preferred.
- Experience using service management software and mobile service applications preferred.
- Industry certifications related to copier repair, printer service, networking, or technical support preferred.
- Experience maintaining service performance metrics such as response time, machine reliability, recall rate, and incomplete rate preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.