Job ID: 1797115
Reference Code: TB-Xerox-Printer& Copier Techs
Job Summary
We are seeking experienced Xerox Printer and Copier Techs for a direct hire opportunity in Saint Louis, MO. This role is ideal for a hands-on field service technician with strong troubleshooting skills, customer service professionalism, and experience maintaining office technology, printers, copiers, and related network-connected equipment.
This position offers the opportunity to work independently in the field while being supported by a responsive service leadership team. The environment is service-focused, organized, and team-oriented, with an emphasis on quality work, customer satisfaction, reliable communication, and continued technical development. Technicians who take pride in solving problems, maintaining strong customer relationships, and representing the service team professionally can build a stable long-term career path in this role.
Key Responsibilities
- Perform assigned service calls, installations, troubleshooting, repairs, adjustments, calibrations, and equipment modifications for printers, copiers, and related systems.
- Inspect and test equipment to identify mechanical, electrical, print quality, and network-related issues, then complete repairs accurately and efficiently.
- Communicate professionally with customers, dispatch, and service management regarding arrival times, delays, equipment issues, customer concerns, and project updates.
- Demonstrate proper equipment use to customers after installation or repair and verify system performance under normal operating conditions.
- Maintain accurate service records, reports, expense documentation, charge tickets, parts orders, and administrative updates using internal software systems.
- Maintain company vehicle, tools, inventory, uniform standards, safety practices, and key service performance metrics such as response time, recall rate, and incomplete rate.
Compensation and Benefits
- Direct hire opportunity.
- Salary range: $40,000 to $58,000 per year.
- Recruiter notes indicate a starting salary of $50,000 per year.
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Perform field service repairs, maintenance, installations, and customer support for Xerox printers, copiers, and related office equipment.
- Troubleshoot mechanical, electrical, print quality, software, and network-related service issues.
- Manage daily service calls, customer communication, documentation, parts usage, and service reporting.
- Support equipment reliability, territory response time, service recall reduction, and customer satisfaction goals.
- 3 to 5 years of relevant experience in copier, printer, electronics, technical field service, or related equipment repair preferred.
- High school diploma or equivalent required.
- Valid driver’s license and proof of insurance required.
- Ability to read, understand, and interpret technical manuals, operating instructions, maintenance instructions, and procedure documents.
- Strong troubleshooting ability with technical equipment, including testing, repairing, servicing, calibrating, and adjusting equipment.
- Working knowledge of network-connected office equipment and ability to assist with basic network-related troubleshooting.
- Strong customer service skills with the ability to communicate clearly, resolve concerns, and represent the service team professionally.
- Highly organized, punctual, dependable, and able to manage multiple service priorities independently.
- Strong attention to detail, work ethic, integrity, and commitment to completing documentation accurately and on time.
- Ability to safely operate a service vehicle, maintain tools and inventory, and follow all service department policies and safety procedures.
- Regular, predictable physical attendance is required.
Preferred Qualifications
- Associate’s degree or equivalent training from a two-year college or technical school.
- Experience servicing Xerox equipment or similar copier and printer product lines.
- Previous field service technician experience in office technology, imaging equipment, electronics, or computer-related repair.
- Ability to pass a Core Basic Copier Technology Exam if required.
- Experience using service management software to manage calls, order parts, update tickets, and document work performed.