Job ID: 1796741
Reference Code: LW-Technical-Support Professional
Job Summary
A well-respected organization in Portland, OR is seeking a Technical Support Professional for a Contract/Temporary opportunity supporting a broad range of desktop, systems, infrastructure, and end-user technologies. This role is ideal for an experienced IT support professional who enjoys solving technical issues, improving systems reliability, and working directly with users, vendors, and internal IT teams.
The Technical Support Professional will serve as a key resource for service desk support, systems analysis, infrastructure maintenance, technology upgrades, and documentation. This is a strong opportunity to contribute to a stable, professional IT environment where teamwork, responsive service, and technical excellence are valued.
The work environment offers exposure to a wide variety of technologies, supportive collaboration across IT and business teams, and the opportunity to participate in meaningful infrastructure projects that improve daily operations and system performance.
Key Responsibilities
- Provide direct end-user desktop support and serve as an early point of contact for service desk requests, technical issues, and service interruptions.
- Monitor, maintain, and support information systems, including hardware, software, networks, data center, storage, telephony, email, backup, directory services, and virtualization technologies.
- Perform systems analysis duties related to the design, development, implementation, migration, and upgrade of IT systems and platforms.
- Research, test, recommend, select, and integrate hardware and software solutions while supporting licensing, compliance, and infrastructure standards.
- Support secure computing practices, including anti-virus, malware protection, secure wireless networking, authentication, encryption, and end-user security.
- Create and maintain technical documentation, diagrams, procedures, user instructions, and training materials for staff.
Compensation and Benefits
- Salary Range: $58,000.00 to $65,000.00 per year.
- Job Type: Contract/Temporary.
- Location: Portland, OR.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Provide desktop support and systems support for end users, business applications, hardware, software, and IT infrastructure.
- Monitor system health, troubleshoot service interruptions, and coordinate maintenance with internal teams and third-party providers.
- Support implementation, migration, upgrade, and integration projects for hardware, software, network, and infrastructure platforms.
- Develop documentation, diagrams, procedures, manuals, and end-user instructions to support IT operations.
- Five years of experience providing direct end-user desktop support or systems analysis.
- Minimum of three years of experience supporting and managing technologies similar to those used in the organization’s IT environment.
- Strong technical knowledge across hardware, networks, data center operations, storage, telephony, software, databases, email, content management, data archiving, backup, directory services, virtualization, security, file services, and print services.
- Experience supporting service desk operations, troubleshooting user issues, and delivering professional customer-focused technical support.
- Ability to evaluate, test, recommend, and implement hardware and software solutions aligned with IT standards.
- Working knowledge of wireless network infrastructure, client devices, authentication methods, encryption, and secure connectivity.
- Strong documentation skills, including the ability to write technical procedures, user instructions, and system diagrams.
- Ability to communicate effectively with end users, contractors, vendors, and internal technical teams.
- Strong analytical, problem-solving, organizational, and project support skills.
Preferred Qualifications
Not specified.