Job Summary

We are seeking a dependable and customer-focused Support Agent for a direct hire opportunity in Huntington Beach, CA. This role is ideal for someone with 3 to 5 years of customer support, call center, or client care experience who enjoys helping customers, solving problems, and delivering a positive service experience over the phone.

As a Support Agent, you will handle inbound sales and support calls, assist with client activations and enrollment, provide product and service support, and coordinate with internal departments to ensure customer needs are resolved accurately and efficiently. This is a strong opportunity to join a stable, team-oriented office environment with supportive leadership, consistent benefits, and thoughtful workplace perks.

The right candidate will bring strong phone etiquette, excellent attention to detail, patience with customers, and a genuine commitment to high-quality service. Bilingual Spanish skills are a plus, but not required.

Key Responsibilities

- Answer inbound sales and support calls while providing professional, helpful, and accurate assistance to customers.
- Make outbound calls as needed to support customer needs, activations, enrollments, and follow-up items.
- Accurately complete assigned tasks, document customer interactions, and close out support cases in a timely manner.
- Handle customer complaints or difficult conversations with patience, professionalism, and a friendly attitude.
- Provide technical support related to company products and services, escalating issues when appropriate.
- Communicate with credit, sales, shipping, and other internal departments to ensure timely and effective customer service.

Compensation and Benefits

- Direct hire opportunity.
- Pay range: $24 to $26 per hour.
- Location: Huntington Beach, CA.
- 10+ days paid vacation per year.
- 8 paid holidays per year.
- Medical insurance included.
- Optional vision and dental coverage available out of pocket.
- 401k and FSA available.
- Breakfast provided Mondays and Wednesdays.
- Lunch provided Thursdays and Fridays.
- Office location is within walking distance of 30+ restaurants and retailers.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.