Job ID: 1804109
Reference Code: JE-Student-Support Services Manager
The Student Support Services Manager provides operational leadership for student-facing services and supports a welcoming, efficient, and student-centered experience. This position oversees daily service operations, supervises and develops student employees, supports technology and CRM systems, manages operational data and reporting, and collaborates across departments to advance student services.
The successful candidate will be comfortable working in a dynamic environment, exercising independent judgment, resolving operational challenges, and balancing the needs of students, staff, and multiple functional teams.
This is a one-year temporary assignment, 40 hours a week: 8am-5pm, on-site position in Greeley
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications:
- Bachelor's Degree in Business Administration, Education, Counseling/Advising, Instructional Design, or a related field
- 3 years of related experience
- Experience using technology systems, databases, CRM platforms, appointment scheduling systems, or other enterprise software
- Proficiency in Microsoft Office
- Experience coordinating daily operations, staffing, scheduling, workflows, or service delivery in a fast-paced, customer or student facing environment
Preferred Qualifications:
- Experience working in a higher education environment
- Experience leading process improvement, staff development, data-informed decision-making, or cross-departmental initiatives
Job Responsibilities:
- Lead and oversee day-to-day student-facing service operations at the front desk across advising and transition services.
- Develop and improve operational processes that promote an efficient, welcoming, and student-centered experience.
- Supervise Student Success Guides, including recruitment, onboarding, training, scheduling, coaching, evaluation, and professional development.
- Coordinate staffing coverage, daily assignments, workflows, and operational priorities across multiple campus locations.
- Respond to escalated student, parent, and community member concerns and facilitate appropriate support and referrals.
- Serve as the operational lead for systems including Element 451, QLess, Avaya, and other assigned technology platforms.
- Support CRM workflows and processes aligned with the institution’s case management and advising model.
- Troubleshoot technology and operational issues and collaborate with IT and other teams to improve systems and user experiences.
- Support appointment scheduling, phone queue and voicemail operations, and related student-facing services.
- Collect, maintain, analyze, and report operational and student engagement data to inform decision-making and continuous improvement.
- Maintain accurate student-facing and operational information across assigned systems, including academic plan updates.
- Participate in leadership, strategic planning, cross-functional collaboration, and continuous improvement initiatives.
- Exercise independent judgment in addressing changing operational needs and priorities.
This position pays between $25-26 an hour, is fully in office at Greeley location, full time hours, and is a one-year temporary contract.
If your experience aligns with the qualifications listed above, we will reach out to you directly with next steps.