Job Summary
We are seeking an experienced Service Manager for a direct hire opportunity supporting fire protection service operations in the Modesto and Stockton, CA areas. This role is ideal for a hands-on leader with experience in portable fire extinguishers, fire alarm systems, fire suppression systems, service operations, technician leadership, routing, inspections, safety, and customer service.
The Service Manager will oversee production, staffing, performance, safety, inventory, customer relationships, and service quality across the Northern Region. This is a strong opportunity for a motivated service leader who enjoys developing technicians, improving operational efficiency, solving customer challenges, and contributing to a stable, team-focused work environment.
This organization offers a supportive leadership structure, a collaborative culture, long-term career potential, strong benefits, and a company-provided vehicle. The right candidate will bring integrity, accountability, technical knowledge, and a positive leadership style to help the team meet production, safety, customer service, and profitability goals.
Key Responsibilities
- Oversee service production across the Modesto and Stockton areas, including technician scheduling, routing efficiency, inspection completion, documentation accuracy, and daily operational support.
- Lead, train, motivate, and manage production personnel while promoting employee development, safety compliance, accountability, and high-quality service delivery.
- Support customer relationships by resolving disputes, meeting with new and existing customers, conducting worksite surveys, and identifying service challenges.
- Manage inventory, tools, testing equipment, vehicle maintenance, warehouse accuracy, and calibration requirements to ensure technicians are properly equipped.
- Generate and update master service agreements, contract work orders, and service agreements for large customers.
- Maintain current knowledge of applicable fire protection inspection, testing, maintenance codes, standards, safety regulations, and business requirements.
Compensation and Benefits
- Direct hire opportunity.
- Salary range: $70,000 to $75,000 per year.
- Health, dental, and vision insurance coverage.
- Flexible spending accounts for medical and dependent care.
- Qualified 401k retirement plan.
- Employee Stock Ownership Plan.
- Life insurance.
- Paid holidays.
- Paid vacation.
- Paid sick leave.
- Company-provided vehicle.
- Fun, friendly work environment.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage regional service operations for fire protection inspection, testing, maintenance, and repair services.
- Lead technician teams, improve routing and production efficiency, and ensure accurate inspection documentation.
- Support customer service, contract administration, worksite surveys, safety compliance, and operational profitability.
- Oversee tools, inventory, vehicles, equipment calibration, timecards, and production personnel certification tracking.
- 3 to 5 years of relevant service management, field service leadership, fire protection, or related industry experience preferred.
- Knowledge and experience with portable fire extinguishers, fire alarm systems, and fire suppression systems.
- High school diploma or equivalent required. Some college, technical school, or 5 years of relevant experience preferred.
- Proficiency with Microsoft Office, including Excel and Word, as well as Adobe.
- Strong math skills to accurately calculate sales orders, contracts, and divisional profits.
- Excellent verbal and written communication skills with the ability to work professionally with customers, technicians, peers, and management.
- Strong organizational skills with the ability to manage large amounts of information, multitask, meet deadlines, and perform effectively in a fast-paced environment.
- Ability to lead, motivate, coach, and develop personnel in a positive and productive manner.
- Sound judgment and problem-solving skills to resolve customer issues, personnel matters, disputes, and operational challenges.
- Detail-oriented approach with the ability to work with minimal direction.
- Valid California Driver’s License and DMV record acceptable to company insurance requirements.
- Employment is contingent upon successful completion of a background investigation, driving record validation, and pre-employment drug screening.
Preferred Qualifications
- NICET certification.
- Fire Extinguisher Certificate of Registration Type 1, 2, or 3.
- Manufacturer fire suppression certifications.
- Automatic Extinguishing Systems Sprinkler Fitter Card.
- Knowledge of Epicor/Prophet 21.
- Knowledge of Service Trade.