Job Summary
We are seeking an experienced Service Dispatcher for a temp-to-hire opportunity in Columbia, SC. This role is ideal for a highly organized customer support professional who enjoys coordinating field activity, solving problems in real time, and keeping service operations running smoothly.
As a Service Dispatcher, you will help manage the daily flow of drivers, vehicles, personnel, and service requests for a construction-related environment serving residential and commercial customers. This position offers the opportunity to join a fast-paced team where communication, accuracy, and responsiveness directly impact customer satisfaction and operational success.
This is a strong opportunity for someone who values supportive leadership, teamwork, and long-term career potential. The right candidate will thrive in a collaborative environment where dispatchers, field teams, logistics staff, and customer service professionals work together to deliver timely and reliable service.
Key Responsibilities
- Coordinate and schedule dispatch activity for drivers, vehicles, service personnel, equipment, and shipments to support timely service delivery.
- Monitor driver, fleet, and route status using GPS tracking systems, dispatch software, or transportation management systems.
- Communicate with drivers and field personnel to provide route updates, service instructions, schedule changes, and issue resolution.
- Respond to customer inquiries and provide accurate updates regarding service status, delivery timing, or dispatch changes.
- Maintain detailed dispatch logs, delivery records, communication notes, incident documentation, and performance information.
Compensation and Benefits
- Pay: $18 to $19 per hour.
- Job Type: Temp-to-Hire.
- Location: Columbia, SC.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Coordinate daily dispatch schedules for drivers, vehicles, service personnel, equipment, and customer requests.
- Monitor routes, fleet activity, delivery status, and field operations using tracking tools and dispatch systems.
- Communicate with customers, drivers, warehouse teams, logistics staff, and field personnel to resolve issues and maintain service timelines.
- Maintain accurate operational records, dispatch logs, delivery times, incidents, and performance documentation.
- 3 to 5 years of relevant dispatch, call center, logistics, customer service, or field service coordination experience.
- Strong communication skills with the ability to provide clear instructions and professional customer updates.
- Excellent organizational and multitasking skills in a fast-paced environment.
- Ability to prioritize incoming requests, adjust schedules, and resolve time-sensitive service issues.
- Experience using dispatch software, GPS tracking systems, transportation management systems, or similar scheduling tools.
- Strong attention to detail when maintaining records, logs, reports, and customer communication notes.
- Ability to remain calm, professional, and solutions-focused under pressure.
- Understanding of transportation regulations, company procedures, and safety protocols is helpful.
Preferred Qualifications
- Previous dispatch experience in construction, residential service, commercial service, transportation, logistics, or field operations.
- Experience supporting drivers, technicians, installers, or field crews.
- Familiarity with route optimization, fleet efficiency tracking, fuel usage reporting, or on-time performance reporting.
- Prior call center or high-volume customer support experience.