Job Summary Required Qualifications and Skills
A well-established CPA firm in Maitland, FL is seeking a professional, personable Receptionist to join a stable and close-knit administrative team. This front-desk role is ideal for someone who enjoys client interaction, takes pride in creating a welcoming first impression, and can stay organized in a fast-paced office environment.
The firm offers a friendly, professional, and drama-free workplace with supportive leadership, long-tenured team members, and a collaborative culture. This Receptionist position plays an important role in keeping the office running smoothly, especially during the busy tax season, and offers long-term potential for the right candidate.
Key Responsibilities
- Greet clients and visitors professionally while maintaining a welcoming reception area.
- Answer and direct incoming calls using strong phone etiquette and active listening skills.
- Schedule appointments using a traditional appointment book and help manage front-office traffic.
- Log, organize, file, and send client documents and paperwork accurately.
- Perform data entry and general administrative support tasks for the office team.
- Maintain composure and provide solutions-focused service when assisting clients with questions or concerns.
Compensation and Benefits
- Pay Rate: $18 to $20 per hour, based on experience.
- Job Type: Temp-to-Perm.
- Work Arrangement: 100% onsite.
- Location: Maitland, FL 32751.
- Regular Schedule: Monday to Friday, 8:00 AM to 5:00 PM, with a 1-hour lunch.
- Tax Season Schedule, January through May: Monday to Thursday, 8:00 AM to 7:00 PM, Friday, 8:00 AM to 5:00 PM, and rotating Saturdays from 8:00 AM to 2:00 PM approximately every 2 to 3 weeks.
- Significant overtime is expected during tax season.
- Candidates must be available to work the full tax-season schedule from January through May and may not take vacation during this period.
- Benefits upon permanent hire include 3 weeks of vacation after one year, medical insurance, Aflac, direct deposit, and long-term opportunity.
- Manage front-desk reception, client greeting, and call routing in a professional CPA office.
- Coordinate appointment scheduling, paperwork intake, filing, and document distribution.
- Support a busy tax-season workflow while balancing phones, visitors, and administrative tasks.
- 2 to 3 or more years of receptionist, front-desk, or administrative support experience preferred.
- Outlook experience required.
- Word and Excel experience preferred.
- Strong professional phone etiquette and excellent communication skills.
- Ability to multitask, prioritize, and stay organized during high-volume periods.
- Personable, pleasant, and professional demeanor with strong customer service skills.
- Ability to remain calm, composed, and solutions-oriented when working with frustrated or difficult clients.
- Reliable and able to commit to the required January through May tax-season schedule with no vacation planned.
- Comfortable learning new office software, including ProSeries and Revver.
Preferred Qualifications
- Experience working in a CPA firm, accounting office, tax office, financial services environment, or other professional services setting.
- Familiarity with handling confidential client documents and sensitive information.
- Prior experience supporting high-volume seasonal office operations.
- ProSeries or Revver experience is helpful but not required.
Equal Opportunity Employer / Disabled / Protected Veterans
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