Required Qualifications and Skills

- Support payroll operations through ticket management, documentation, mail processing, and accurate data entry.
- Provide frontline employee payroll support through written and verbal communication channels.
- Research and resolve payroll inquiries while maintaining confidentiality and professionalism.
- Assist the payroll team during high-volume periods to ensure timely service and accurate processing.

- 1 to 2 years of payroll, administrative, customer service, or data entry experience preferred.
- Experience working with payroll systems, HR systems, or enterprise software; JD Edwards experience is strongly relevant.
- Strong data entry accuracy and attention to detail.
- Ability to manage confidential employee and payroll information with discretion.
- Clear written and verbal communication skills with a professional customer service approach.
- Strong organization, follow-through, and ability to manage multiple inquiries or tickets in a deadline-driven environment.
- Dependable, team-oriented, and eager to grow within payroll and benefits administration.

Preferred Qualifications

- Prior payroll support experience in a construction, industrial, facilities, infrastructure, or similar environment.
- Experience using JD Edwards for payroll or employee data processing.
- Familiarity with ticketing systems, case management tools, or shared payroll inbox workflows.
- Experience handling employee payroll inquiries by phone, voicemail, or written request.