Make a Difference. Build Connections. Support Patients.
Are you passionate about helping people and providing exceptional customer service? We’re looking for a Patient Support Specialist II to join a growing healthcare team and serve as a trusted resource for patients. If you’re compassionate, organized, and thrive in a fast-paced environment, this could be the opportunity for you!
What You’ll Do
As a Patient Support Specialist II, you’ll play an important role in helping patients navigate their healthcare experience. You will:
Serve as a primary point of contact for patients, providing professional and compassionate support
Respond to patient questions by phone, email, or other communication channels
Assist with scheduling appointments, referrals, and other patient needs
Provide accurate information while maintaining patient confidentiality
Document patient interactions and update information in healthcare systems
Research and resolve patient concerns in a timely manner
Work closely with internal teams and healthcare providers to ensure a seamless patient experience
Follow established policies, procedures, and quality standards
Handle sensitive situations with professionalism, empathy, and discretion
What We’re Looking For
The ideal candidate is:
Experienced in customer service, healthcare, patient support, or a related field
An excellent communicator with strong listening skills
Compassionate, patient, and comfortable assisting people who may be dealing with stressful situations
Highly organized and detail-oriented
Comfortable navigating computer systems and learning new technology
Able to multitask and prioritize in a fast-paced environment
A strong problem-solver who takes ownership of customer and patient concerns
Professional, dependable, and team-oriented
HOT Skills
Patient Support | Customer Service | Healthcare | Scheduling | Problem Solving | Communication | Data Entry | Documentation | Microsoft Office | EMR/EHR Systems
Why You’ll Love This Opportunity
This is more than a customer service position—it’s an opportunity to make a meaningful impact on the patient experience every day. If you enjoy helping others, solving problems, and being part of a team that makes a difference, we’d love to hear from you!
Ready to take the next step in your healthcare career? Apply today!
Pre-employment screening required: 10-year criminal background check, 5-year employment verification, education verification (highest level completed), and drug screening. Candidates must successfully pass all screenings.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.