Job ID: 1793517
Reference Code: JU-Patient-Service Representative
Job Summary
We are seeking a Patient Service Representative for a temp-to-hire opportunity in Beverly Hills, CA. This role is a great fit for a healthcare administrative professional with strong patient registration experience, excellent communication skills, and the ability to support a busy outpatient clinic or hospital-based medical office environment.
As a Patient Service Representative, you will serve as a primary point of contact for patients in person and by phone. You will help create a positive patient experience by managing check-in and check-out, verifying insurance information, scheduling appointments, processing referrals, and resolving patient concerns with professionalism and care.
This opportunity offers the chance to work in a patient-centered healthcare environment with collaborative teams, supportive leadership, and a strong focus on service excellence. Candidates who enjoy helping patients, staying organized, and working in a fast-paced clinical setting will be well positioned for success.
Key Responsibilities
- Greet patients, provide front-desk support, and assist with patient questions, concerns, and service needs.
- Complete patient check-in and check-out, collect co-payments, issue receipts, and reconcile payments accurately.
- Verify patient demographics, insurance coverage, benefit information, referrals, and authorizations in CS-Link/Epic.
- Schedule appointments, complete registration tasks, and support accurate patient records.
- Handle patient and provider correspondence by phone and in person while explaining policies, procedures, and services.
- Escalate patient issues appropriately while maintaining a professional, courteous, and service-focused approach.
Compensation and Benefits
- Pay rate: $26.00 to $27.00 per hour.
- Job type: Temp-to-hire.
- Location: Beverly Hills, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage patient registration, check-in, check-out, scheduling, and front-desk support in a healthcare setting.
- Verify insurance, referrals, authorizations, demographics, and benefit information accurately.
- Support patient communication, issue resolution, payment collection, and administrative workflow.
- Maintain accurate patient records and provide service-focused support in a fast-paced clinical environment.
- 3 to 5 years of relevant healthcare administrative, patient services, or medical office experience.
- Strong patient registration experience in an outpatient clinic, hospital, or medical office environment.
- Experience using CS-Link/Epic or a similar electronic health record system.
- Knowledge of insurance verification, referrals, authorizations, co-pay collection, and patient account procedures.
- Excellent verbal and written communication skills with a professional, patient-centered approach.
- Strong attention to detail, organization, and ability to manage multiple priorities throughout the day.
- Ability to remain calm, courteous, and solution-focused when assisting patients and escalating concerns.
Preferred Qualifications
- Prior experience supporting a busy outpatient clinic or hospital-based medical office.
- Familiarity with specialty clinic workflows, appointment scheduling protocols, and front-office healthcare operations.
- Experience providing high-touch service in a patient-centered healthcare environment.