Job ID: 1791021
Reference Code: EW-Patient-Service Representative
Job Summary
We are seeking a motivated and customer-focused Patient Service Representative for a full-time, temp-to-hire opportunity in Tacoma, WA. This 100% onsite role is ideal for someone who enjoys helping people, solving problems, and providing high-quality support in a healthcare services environment.
As a Patient Service Representative, you will assist members with healthcare navigation, appointment scheduling, account support, benefit-related questions, and service issue resolution. You will be part of a fast-paced, team-oriented environment where accuracy, empathy, and professionalism are essential to delivering an excellent member experience.
This opportunity offers fully paid training, a stable Monday through Friday schedule, and the chance to build a rewarding career in healthcare customer support. The team values collaboration, reliable communication, supportive leadership, and a strong commitment to helping people access the care and resources they need.
Key Responsibilities
- Respond to member inquiries through phone, email, live chat, and messaging platforms while delivering professional and compassionate service.
- Assist members with appointment scheduling, healthcare navigation, account access, benefits, wellness programs, and incentives.
- Make outbound calls to members and healthcare providers as needed to support care coordination and issue resolution.
- Research, document, and resolve customer service concerns using multiple internal systems and resources.
- Accurately record case details and member interactions while maintaining confidentiality and HIPAA compliance.
- Manage assigned case workloads while meeting productivity, attendance, and quality standards.
Compensation and Benefits
- Pay Rate: $22.00 per hour.
- Employment Type: Full-Time, Temp-to-Hire.
- Location: Tacoma, WA 98409.
- Work Arrangement: 100% onsite.
- Start Date: July 20.
- Training Schedule: Monday through Friday, 7:30 AM to 4:30 PM.
- Training Duration: 6 to 8 weeks of fully paid training.
- Training Attendance: 100% attendance is required during training.
- Schedule After Training: 8-hour shift scheduled between 7:00 AM and 7:00 PM, Monday through Friday.
- Occasional overtime may be required.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Provide member support for healthcare navigation, appointment scheduling, benefits questions, account access, and service concerns.
- Manage inbound and outbound communication through phone, email, chat, and messaging platforms.
- Accurately document member interactions, case details, and resolution steps in internal systems.
- Research issues using multiple tools while meeting quality, productivity, and confidentiality standards.
- 1 to 2 years of customer service, customer support, call center, or client care experience required.
- Strong verbal and written communication skills.
- Comfortable navigating multiple computer systems and technology platforms at the same time.
- Excellent problem-solving, organization, and follow-through skills.
- Ability to multitask in a fast-paced, service-focused environment.
- Professional, positive, and customer-focused attitude.
- Ability to work 40 hours per week and maintain reliable attendance.
- Must maintain 100% attendance during the 6 to 8 week training period.
- Must successfully complete a background check and drug screening prior to starting.
- Ability to sit, stand, speak, and listen for extended periods throughout the workday.
- Ability to maintain confidentiality and comply with HIPAA regulations.
Preferred Qualifications
- Healthcare, wellness, medical office, medical billing, or claims experience preferred.
- Experience with Salesforce, CRM systems, and Google Workspace is a plus.
- Bilingual Spanish speaking and writing skills are a plus.