Job ID: 1790644
Reference Code: 1111EC-Mortgage-Loan Servicing Manager
Job Summary
We are seeking an experienced Mortgage Loan Servicing Manager for a direct hire opportunity in Oxnard, CA. This role is ideal for a hands-on mortgage servicing professional with strong expertise in escrow administration, insurance, tax servicing, investor servicing, reconciliations, and year-end reporting.
This opportunity offers a collaborative, family-like culture where employees are valued, supported, and encouraged to take pride in their work. The organization is known for treating employees well, offering strong benefits, perks, and bonus opportunities, and creating an environment where passionate professionals can grow. Depending on experience, this position may be structured at a Senior Analyst or Manager level, with title and leadership scope aligned to the candidate’s background.
The Mortgage Loan Servicing Manager will play a key role in supporting accurate, compliant, and timely servicing operations while partnering closely with internal teams across Accounting, Finance, Lending, Compliance, Risk, Human Resources, and Learning and Development.
Key Responsibilities
- Administer and oversee mortgage escrow accounts, including tax payments, insurance coverage, insurance exceptions, force-placed insurance, and loss draft claim disbursements.
- Prepare and review payoff statements, respond to escrow and title company requests, and support investor and participation servicing activities.
- Perform or review servicing reconciliations, research exceptions, resolve discrepancies, and support wire activity related to servicing functions.
- Support year-end mortgage servicing processes, including IRS Form 1098 reporting and related compliance documentation.
- Assist with audits, examinations, internal reviews, regulatory updates, process improvements, system enhancements, and investor requirement changes.
- Provide technical guidance, training support, and operational oversight to ensure servicing accuracy, compliance, and a strong member-focused service culture.
Compensation and Benefits
- Compensation: $38.20 to $47.75 per hour.
- Higher-level candidates may be considered for a higher title and compensation alignment.
- Location: Oxnard, CA, corporate office.
- Job Type: Direct hire.
- Benefits: Amazing benefits, perks, and bonuses.
- Candidates must pass a background check, drug screen, employment verification, and credit check.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Oversee escrow, insurance, tax administration, investor servicing, reconciliations, and year-end mortgage servicing activities.
- Support audits, exams, compliance reviews, investor requirements, and regulatory servicing obligations.
- Partner cross-functionally with Accounting, Finance, Lending, Compliance, Risk, Human Resources, and Learning and Development teams.
- Provide day-to-day operational oversight, technical support, and process improvement input for mortgage servicing functions.
- Minimum 5 years of mortgage lending and/or mortgage servicing experience, with 6 to 10 years preferred based on the role level.
- Strong hands-on experience with escrow accounts, insurance administration, tax payments, investor servicing, and participation servicing.
- Experience with year-end servicing processes, including IRS Form 1098 reporting.
- Solid understanding of mortgage loan servicing procedures, related laws and regulations, and compliance expectations.
- Knowledge of applicable federal and state requirements, including NCUA, CFPB, Fannie Mae, Freddie Mac, and Federal Home Loan Bank guidelines.
- Knowledge of BSA, AML, and OFAC regulations as they apply to mortgage servicing.
- High school diploma or GED required.
- Must register as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System, including fingerprint submission and FBI criminal background check.
- Strong analytical, organizational, research, reconciliation, and problem-solving skills.
- Exceptional attention to detail with the ability to produce accurate, thorough, and timely work.
- Effective communication skills with the ability to collaborate in a team-oriented environment.
- Strong customer or member service skills, including timely follow-through, professionalism, and the ability to manage difficult situations calmly.
- Ability to multi-task, balance individual and team responsibilities, accept feedback, and work consistently during scheduled days and times.
Preferred Qualifications
- Experience with Fannie Mae and Freddie Mac servicing or loan participations.
- Experience with FICS, Cotality, Mortgage Servicer, and SWBC.
- Prior leadership, supervisory, coaching, or mentoring experience.
- Experience contributing to training, documentation, onboarding, and process improvement initiatives within a mortgage servicing environment.