Job Summary

We are seeking a Loan Operations Specialist for a direct hire opportunity in Santa Rosa, CA. This in-office role supports the Lending Department with customer service, administrative coordination, loan transaction processing, and daily operational support within a banking and consumer lending environment.

This is a strong opportunity for an administrative or lending support professional who enjoys detail-oriented work, customer interaction, and being part of a collaborative team. The role offers exposure to loan operations, banking processes, and internal department workflows, making it a great fit for someone looking to build a long-term career path in financial services. Candidates can expect a professional office environment with supportive leadership, teamwork, stability, and meaningful community involvement through compensable CRA volunteer hours.

Key Responsibilities

- Provide front-line support to visitors, customers, vendors, and internal team members while maintaining a professional and service-focused approach.
- Answer incoming calls, route calls to the appropriate department or personnel, and monitor designated group email inboxes.
- Perform administrative and clerical support for the Lending Department, including filing, scanning, photocopying, maintaining supplies, and organizing records.
- Process routine loan transactions, including loan payments, paydowns, ACH entries, and cashier’s checks.
- Enter, review, and maintain accurate loan data while protecting confidential customer and loan information.
- Assist with formatting, analyzing, and distributing reports, and escalate complex or non-routine issues to appropriate team members.

Compensation and Benefits

- Pay range: $22 to $30 per hour.
- Job type: Direct hire.
- Work arrangement: In-office position in Santa Rosa, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.