-Responsibilities * Serve as the primary point of contact for assigned customer accounts * Build and maintain strong relationships with customers through phone and email communication * Manage customer inquiries, quotes, order status updates, and issue resolution * Enter and maintain accurate customer information within the CRM system * Process orders and coordinate with internal departments to ensure timely fulfillment * Track customer activity, opportunities, and follow-up tasks through the CRM * Generate reports and analyze customer data using Microsoft Excel * Assist with account management activities to support customer retention and satisfaction * Maintain detailed records of customer interactions and transactions * Collaborate with sales, operations, and customer service teams to ensure excellent customer support -Qualifications * 2+ years of Inside Sales, Customer Service, Account Management, or Order Processing experience * Strong experience working with CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar) * Advanced Microsoft Excel skills, including spreadsheets, formulas, sorting, filtering, and reporting * Excellent communication and relationship-building skills * Strong organizational skills and attention to detail * Ability to manage multiple accounts and priorities in a fast-paced environment * Professional phone and email etiquette * Experience supporting sales teams and managing customer accounts preferred