Job ID: 1795726
Reference Code: DL-Customer-Support Specialist
Job Summary
We are seeking a Customer Support Specialist for an opportunity in Renton, WA within the travel, transportation, and tourism industry. This role is ideal for an early-career customer service professional who enjoys helping people, solving problems, and working in a fast-paced call center environment where accuracy, professionalism, and follow-through are essential.
The Customer Support Specialist will support customers by phone, research questions or concerns, document information carefully, and use multiple computer systems to provide timely and accurate assistance. This position offers the chance to build valuable customer service, communication, and technology skills in a stable, service-focused environment.
Candidates can expect supportive leadership, team collaboration, structured processes, and a workplace culture focused on quality service and professional growth.
Key Responsibilities
- Answer incoming customer calls and respond to inquiries in a professional, efficient, and courteous manner.
- Accurately enter, update, and maintain customer information while supporting strong data integrity.
- Research customer issues, provide accurate resolutions, and follow up as needed.
- Navigate multiple computer systems while actively assisting customers by phone.
- Document customer interactions clearly, thoroughly, and accurately.
- Collaborate with internal departments to help resolve customer concerns and support a positive customer experience.
Compensation and Benefits
- Salary range: $47,000 to $50,000 per year.
- Location: Renton, WA.
- Job type: Direct hire.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Answer and manage incoming customer support calls in a call center environment.
- Research customer questions, resolve issues, and document outcomes accurately.
- Use multiple computer systems to enter data, update records, and support customer needs.
- Partner with internal teams to deliver timely and professional customer service.
- 1 to 2 years of customer service, call center, client care, or related experience.
- Strong verbal communication skills with a professional and courteous phone presence.
- Accurate data entry skills and attention to detail.
- Ability to navigate multiple computer systems while speaking with customers.
- Strong problem-solving skills and the ability to research issues to resolution.
- Dependable, organized, and able to work effectively in a fast-paced service environment.
- Positive team-oriented mindset with a commitment to customer satisfaction.
Preferred Qualifications
- Previous call center or high-volume phone support experience.
- Experience in travel, transportation, tourism, logistics, hospitality, or a related service industry.
- Familiarity with CRM systems, ticketing platforms, or customer database tools.
- Ability to remain calm, patient, and professional when assisting customers with complex or urgent concerns.