Job Summary

We are hiring an on-site Customer Support & Sales Rep for an overnight direct hire opportunity in Monroeville, PA, in the Pittsburgh area. This role supports customers using innovative satellite internet technology and is a great fit for someone who enjoys customer service, problem-solving, sales conversations, and working in a fast-paced call center environment.

This opportunity offers paid training, a supportive team atmosphere, performance-based bonus potential, and room to grow. You will join an energetic customer care environment where strong communication, patience, and a positive attitude are valued. Supportive leadership, clear training, advancement opportunities, and a team-focused culture make this a strong opportunity for candidates looking to build a long-term career in customer support, sales, or client care.

Key Responsibilities

- Handle inbound customer calls and provide friendly, professional support for service, account, and product-related questions.
- Assist customers with equipment activation, password resets, service plans, installation details, and general troubleshooting needs.
- Educate customers on available internet services, products, equipment, speed, reliability, and service availability.
- Identify customer needs and recommend appropriate service solutions or product options.
- Process service orders, update customer records accurately, and document customer interactions.
- Meet customer service, quality, productivity, and sales performance goals in a call center setting.

Compensation and Benefits

- Direct hire opportunity.
- Pay range: $16 to $17 per hour.
- Base pay: $16 per hour.
- Overnight shift differential: $1 per hour.
- Performance bonus opportunity: $300 to $616 per month based on key metrics.
- Paid training.
- Health, dental, and vision insurance.
- Paid time off.
- Referral program.
- Growth and advancement opportunities.
- Supportive, energetic work environment.
- Free parking.
- Training schedule: Monday through Friday, 8:30 PM to 5:00 AM for approximately two weeks.
- Training includes classroom training, nesting, and a transition day.
- No time off can be taken during training.
- Regular schedule after training: Friday through Tuesday, with Wednesday and Thursday off.
- Candidates must be able to start their regular shift at either 9:00 PM or 1:00 AM.
- Work location: On-site in Monroeville, PA.

Required Qualifications and Skills

- Handle inbound customer support and sales interactions in a call center environment.
- Support customers with account questions, equipment activation, service plans, and password resets.
- Explain internet products, service availability, installation details, and equipment options clearly.
- Accurately process service orders and document customer information.

- High school diploma or equivalent required.
- 1 to 2 years of customer support, call center, client care, or sales experience preferred.
- Previous customer service or sales experience is helpful, but training is provided.
- Strong verbal communication and active-listening skills.
- Basic computer proficiency and ability to navigate customer account systems.
- Ability to explain information clearly and professionally to customers.
- Comfortable working overnight hours and maintaining focus in a fast-paced environment.
- Patient, empathetic, reliable, and solution-oriented approach to customer interactions.
- Ability to meet performance goals related to service quality, customer experience, and sales.

Preferred Qualifications

- Prior call center experience.
- Experience supporting internet, telecommunications, technology, or subscription-based services.
- Previous experience meeting customer service, quality, or sales performance metrics.
- Comfort discussing product options, upgrades, or service recommendations with customers.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.