Our client is seeking a Customer Success Specialist.

For immediate consideration, please send resume to t d e l g a d o@appleone.com.

In this position you will guide customers through every stage of their journey—from initial inquiry and onboarding to ongoing support and relationship building.

The ideal candidate will enjoy helping people, building connections, and creating exceptional customer experiences. As the primary point of contact, you will provide , solution-oriented support while fostering customer satisfaction, loyalty, and long-term relationships.

Responsibilities also include engaging prospective customers through website inquiries and outbound outreach, nurturing leads in Salesforce, and helping customers understand the value of the overall customer experience offered.

Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.

Build strong relationships with prospective and existing customers through personalized communication and follow-up.

Make approximately 25 outbound calls per day to engage prospects and support existing customers.

Coordinate with internal teams to ensure a seamless customer experience
Monitor customer accounts and maintain accurate records in Salesforce, QuickBooks, and ShipStation.

Support sales initiatives while maintaining a customer-first approach

Resolve customer concerns and carrier claims with empathy, urgency, and professionalism

Assist with special projects and provide support across multiple functions as needed


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.