Job Summary

We are seeking a Customer Service/Sales professional for a long-term temporary opportunity in Pomona, CA within a manufacturing-related environment. This role is ideal for someone who enjoys helping customers, resolving product questions, supporting online orders, and building strong relationships.

This position begins in customer service and is expected to transition into a sales-focused role after approximately 3 to 6 months. Once transitioned, the role will initially focus on managing existing accounts, with the potential to expand into lead generation and new business development as confidence and product knowledge grow.

This is a great opportunity for a motivated candidate looking for stability, hands-on training, supportive teamwork, and a clear path into sales. The environment is customer-focused, team-oriented, and well suited for someone who communicates professionally, stays organized, and enjoys solving problems.

Key Responsibilities

- Answer incoming customer calls and emails regarding product questions, concerns, order issues, and general support needs.
- Assist customers with e-commerce portal support, online order processing, shopping cart imports, and order updates.
- Review orders for fraud concerns, out-of-stock items, billing accuracy, and shipping address verification.
- Process returns, RMA requests, and defective merchandise claims for dealers and end users.
- Recommend alternative products, accessories, or additional items when appropriate.
- Serve as a front-line contact for visitors, interview candidates, incoming calls, occasional mail, and internal communication with shipping and logistics teams.

Compensation and Benefits

- Pay range: $20 to $24 per hour.
- Job type: Contract/Temporary.
- Long-term temporary assignment expected to last over one year.
- Possibility of permanent hire.
- Position is expected to transition into a sales role after approximately 3 to 6 months.
- Commission or other incentives may become available based on performance over time, but are not offered immediately upon transition into the sales role.

Required Qualifications and Skills

- Provide customer service support by responding to product questions, concerns, order issues, and return requests.
- Support e-commerce order processing, portal assistance, billing and shipping verification, and RMA processing.
- Communicate with internal shipping and logistics teams to support customer requirements.
- Transition into account support and sales responsibilities after the initial customer service training period.

- 1 to 2 years of relevant customer service, sales support, order processing, or related office experience.
- Fluency in English with strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite, including Outlook.
- Experience or ability to learn business systems such as Navision.
- Ability to handle stressful customer situations professionally and work toward practical solutions.
- Understanding of shipping, returns, order verification, and customer support processes.
- Ability to read and comprehend simple instructions, correspondence, and memos.
- Ability to write basic professional correspondence and present information clearly in one-on-one and small group settings.
- Basic math skills, including addition, subtraction, multiplication, division, fractions, decimals, ratios, percentages, and simple graph interpretation.
- Ability to apply common sense understanding to simple instructions and standardized situations.
- Ability to sit or stand for long periods.
- Ability to occasionally lift or move up to 25 pounds.

Preferred Qualifications

- Previous sales experience is preferred but not required.
- Experience supporting existing customer accounts is a plus.
- Experience with e-commerce order support, product support, returns, or warranty/RMA processing is helpful.
- Interest in growing into a sales role with future account management, lead generation, and new business development responsibilities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.