Job Summary

We are seeking a dependable and customer-focused Customer Service Representative for a temp-to-hire opportunity based near Sunnyvale, CA, with travel to customer locations throughout the Peninsula, South Bay, and East Bay. This role is ideal for a service-minded professional who enjoys variety, adapts quickly, and is comfortable supporting different business environments, including corporate offices, law firms, warehouses, and business service locations.

As a Customer Service Representative, you will provide onsite support across mail services, shipping and receiving, copy and production services, reception, hospitality, and conference room setup. You may work independently at some locations and as part of a larger onsite team at others, making flexibility, professionalism, and strong communication essential.

This opportunity offers hands-on training, exposure to multiple professional settings, supportive field leadership, and the potential to convert to a permanent position after meeting required hours. Candidates who take initiative, enjoy helping others, and are comfortable with local travel will be well positioned for success.

Key Responsibilities

- Support daily onsite operations at multiple customer locations, including mail services, shipping and receiving, copy and production center support, reception, hospitality, and conference room setup.
- Travel to assigned customer sites within the Peninsula, South Bay, and East Bay, with flexibility to be rerouted before or during a shift based on business needs.
- Provide professional customer service, respond promptly to customer and end-user requests, and assist with resolving service-related issues.
- Follow site procedures, support process improvements, assist with onboarding or cross-training, and help maintain service quality standards.
- Perform visual inspections of site services and support compliance with customer procedures, safety expectations, and operational best practices.
- Work independently or collaboratively with onsite team members while maintaining accuracy, productivity, and a positive customer-focused approach.

Compensation and Benefits

- Pay: $23.00 to $25.00 per hour.
- Job Type: Temp-to-hire.
- Location: Sunnyvale, CA, with travel to customer sites in the Peninsula, South Bay, and East Bay.
- Free parking is available at all customer locations.
- Mileage and parking reimbursement are available according to policy.
- Mileage reimbursement applies after the 15th mile each way of the commute.
- Most assignments are Monday through Friday, 8:00 AM to 5:00 PM.
- Schedule flexibility is required, as some sites may open as early as 6:00 AM, close at 7:00 PM or later, or require weekend coverage.

Required Qualifications and Skills

- Support onsite customer service operations across mail, shipping, receiving, reception, hospitality, and office services.
- Travel between customer locations and adapt to changing site assignments and service needs.
- Maintain service quality, follow procedures, and assist with customer requests in a professional manner.
- Work independently or as part of an onsite team in a variety of business environments.

- 3 to 5 years of customer service, office services, facilities support, mailroom, shipping and receiving, hospitality, or related experience preferred.
- Strong customer service skills with the ability to communicate professionally with clients, end users, and team members.
- Ability to adapt quickly to different workplace environments, customer expectations, and daily priorities.
- Comfortable traveling locally throughout the Peninsula, South Bay, and East Bay as assigned.
- Strong reliability, punctuality, attention to detail, and follow-through.
- Ability to follow procedures, support safety expectations, and maintain a professional appearance and demeanor.
- Flexible availability to support early mornings, later shifts, or weekend coverage when required.

Preferred Qualifications

- Experience supporting onsite business services in corporate offices, legal offices, warehouses, or professional service environments.
- Prior experience with mail services, shipping and receiving, copy and production equipment, reception, hospitality, or conference room setup.
- Ability to work with minimal supervision while maintaining strong service standards.
- Interest in a temp-to-hire opportunity with potential for long-term career growth.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.