Client is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. Job Title : Customer Service Representative
There will be a full range of opportunities which include diverse, detailed, complex responsibilities.
This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.
A CSR aptitude assessment will be required, and candidates must possess an enthusiasm for learning along with problem-solving, conflict resolution and math skills.
Work Location : Remote
Duration : 05-06 months seasonal contract
Timing: Monday to Friday between 07:00 AM to 07:00 PM (40 hours per week)
Pay Rate: $20-$22/hr
Required Qualifications For Position High School Diploma Or equivalent.
1-3 years One (1) year of Customer service experience.
Computer skills including navigating multiple tabs, windows, and systems.
Solid written and verbal communication skills.
Must be 18 years of age or older.
Advance computer skills including navigating multiple tabs, windows, and systems.
Ability to type 60-65 WPM.
Required to maintain high speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet.
Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up.
Must have a smart phone to download a VPN app on your personal device.
Must be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.