Job Summary

We are seeking a detail-oriented Customer Service Representative for a temp-to-hire opportunity in San Juan Capistrano, CA. This role is ideal for a customer-focused professional who enjoys variety, can manage multiple priorities, and wants to contribute to a growing organization with more than 20 years of business stability.

The company is experiencing an exciting period of growth following a recent acquisition, creating a fast-moving environment where teamwork, adaptability, and strong communication are highly valued. This is a great opportunity for someone who enjoys working cross-functionally with customers, sales, inventory, accounting, and operations teams while playing an important role in order processing and customer satisfaction.

The ideal Customer Service Representative will bring a positive, can-do attitude, strong follow-through, and excellent attention to detail. Supportive leadership, hands-on training, and a collaborative team environment make this a strong fit for someone looking to build long-term success in a customer support role.

Key Responsibilities

- Receive and process customer sales orders received primarily by email and occasionally by phone.
- Enter orders into internal systems, print and organize order paperwork, and maintain accurate documentation.
- Communicate with customers regarding order status, questions, updates, and required information.
- Coordinate with inventory, accounting, and other internal departments to support order fulfillment, invoicing, and purchase order creation.
- Assist with compliance-related paperwork and import/export documentation as needed, with training provided.
- Use Excel and Microsoft Office tools to track order activity, organize information, and support daily workflow.

Compensation and Benefits

- Salary range: $52,000 to $68,000 per year.
- Temp-to-hire opportunity.

Required Qualifications and Skills

- Process customer sales orders and maintain accurate order documentation.
- Coordinate with internal departments to confirm inventory, support invoicing, and create purchase orders.
- Communicate with customers and internal teams to resolve questions and keep orders moving.
- Support compliance paperwork and detailed administrative follow-up in a regulated environment.

- 3-5 years of customer service, order processing, sales support, or related administrative experience.
- Strong computer skills, including Microsoft Office and Excel.
- Experience using CRM, ERP, or order management systems.
- Excellent customer service skills with a professional and friendly communication style.
- Strong attention to detail and accuracy with paperwork, data entry, and follow-up.
- Reliable, organized, and able to manage shifting priorities in a fast-paced growth environment.
- Positive attitude, strong teamwork skills, and willingness to wear many hats as business needs evolve.

Preferred Qualifications

- Manufacturing or distribution industry experience is highly preferred.
- Experience with M3 or similar ERP/CRM systems is a plus.
- Exposure to import/export documentation, compliance paperwork, or regulated business environments is helpful.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.