AppleOne has partnered with a company in San Clemente seeking a detail-oriented Customer Service Representative for a temp-to-hire opportunity. This role is ideal for someone who enjoys working in a fast-moving manufacturing or distribution environment, can manage multiple priorities, and takes pride in delivering excellent customer service.

The company has been in business for more than 20 years and is entering an exciting growth phase following a recent acquisition. This is a great opportunity to join a stable organization with expanding operations, supportive teams, and room to learn. The Customer Service Representative will play a key role in coordinating customer orders, communicating across departments, supporting invoicing and purchasing activity, and helping ensure orders are processed accurately in a highly regulated environment.

This position is a strong fit for someone with a positive attitude, strong follow-through, and the ability to stay organized while priorities shift throughout the day.

Key Responsibilities

- Receive and process customer sales orders submitted primarily by email and some by phone.
- Print, review, and enter orders into the company system with a high level of accuracy.
- Communicate with customers regarding order status, questions, documentation, and follow-up needs.
- Coordinate with internal departments to confirm inventory availability, resolve order issues, and support timely fulfillment.
- Work with accounting on invoicing and assist with purchase order creation and related paperwork.
- Support compliance documentation and assist with import/export paperwork as needed, with training provided.

Compensation and Benefits

- Pay: $28.00 per hour.
- Annualized salary equivalent: $58,240.00.
- Job type: Temp-to-hire.
- Location: San Clemente, CA.

Required Qualifications and Skills

- Process customer sales orders from email and phone requests.
- Coordinate inventory, invoicing, purchase orders, and customer communication across departments.
- Maintain spreadsheets, paperwork, and compliance-related documentation.
- Support a fast-growing manufacturing or distribution operation with changing priorities.

- 3 to 5 years of relevant customer service, order processing, administrative support, or client care experience.
- Strong computer skills, including proficiency with Microsoft Office and Excel spreadsheets.
- Experience using CRM, ERP, or order management systems.
- Excellent customer service skills with a professional, helpful, and responsive communication style.
- Strong attention to detail, especially when handling paperwork, compliance documents, and order entry.
- Reliable, organized, and able to pivot quickly as priorities change.
- Positive attitude, strong follow-through, and willingness to wear many hats in a growing organization.

Preferred Qualifications

- Manufacturing or distribution industry experience.
- Experience with M3 or a similar ERP system.
- Exposure to import/export documentation or regulated industry paperwork.
- Experience supporting sales orders, purchasing, invoicing, inventory coordination, or logistics-related processes.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.