Job Summary

We are looking for a Customer Service Representative to join a dynamic team in Monroe, NC, on a temporary assignment with the potential to become a permanent opportunity. This role is perfect for someone who enjoys connecting with people, providing solutions, and delivering exceptional service over the phone in a fast-paced call center environment. As part of a public sector customer service team, you will assist callers, accurately document information, and help resolve a variety of inquiries while maintaining a professional and positive attitude.

The ideal candidate is a strong communicator who is patient, dependable, and thrives when working with individuals from diverse backgrounds. Success in this role requires the ability to learn new processes quickly, multitask effectively, and remain calm under pressure while delivering outstanding customer service. If you enjoy helping others and are looking for a position that offers valuable experience and long-term growth potential, we encourage you to apply and become a valued member of a service-focused organization.

Key Responsibilities

- Handle a high volume of incoming customer service calls throughout the day.
- Provide professional, courteous, and accurate assistance to callers.
- Enter and update customer or case information accurately in computer systems.
- Learn processes quickly through hands-on training and daily practice.
- Collaborate with team members, leadership, and diverse internal and external contacts.
- Maintain composure and professionalism in a fast-paced phone-based environment.

Compensation and Benefits

- Pay: $20.00 per hour.
- Job type: Open-ended temp.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Possible overtime may be available, though it is atypical.
- Location: Monroe, NC.
- Start date: ASAP

Required Qualifications and Skills

- Handle incoming customer service calls for the majority of the workday.
- Perform accurate data entry while assisting callers.
- Learn call center procedures quickly in a hands-on environment.
- Support customers and team members with professionalism and patience.

- 1 to 2 years of customer service, call center, or phone-based support experience preferred.
- Strong computer literacy and comfort working in multiple systems.
- Ability to work in a fast-paced environment with high call volume.
- Excellent verbal communication and active listening skills.
- Strong typing and reading comprehension skills.
- Ability to work with and collaborate with diverse individuals.
- Resilient, patient, and comfortable handling challenging customer interactions.
- Must enjoy phone-based customer service and be comfortable spending most of the day on calls.
- Typing test and basic reading comprehension test are required for submission.
- In-person panel interview and possible two-hour observation are part of the selection process.

Preferred Qualifications

- Previous call center experience.
- Experience supporting customers in a government, public sector, or community service environment.
- Prior experience using customer service databases, case management systems, or data entry platforms.
- Ability to provide concise, specific responses during interviews and customer interactions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.