Job ID: 1800210
Reference Code: JS-Customer-Service Representative
Job Summary
We are seeking a dependable and customer-focused Customer Service Representative for a temp-to-hire opportunity in West Mifflin, PA. This role supports important public safety and utility coordination work by helping homeowners, excavators, designers, and utility companies accurately communicate excavation project details.
This is a great opportunity for someone who enjoys helping people, working with detailed information, and using computer systems in a fast-paced customer service environment. The position offers structured in-office training, supportive leadership, and a team-oriented environment where accuracy, professionalism, and a helpful attitude are valued.
The ideal candidate is calm under pressure, an active listener, comfortable navigating maps and online tools, and committed to providing clear, courteous support on every call.
Key Responsibilities
- Handle inbound customer interactions from homeowners, excavators, designers, and utility companies.
- Listen carefully to customer requests and gather accurate excavation project details.
- Locate proposed excavation sites on maps and enter information with strong attention to detail.
- Relay accurate project information to underground facility owners and related parties.
- Communicate professionally and empathetically to understand customer needs and resolve questions.
- Use multiple computer applications while maintaining accuracy, speed, and professionalism.
Compensation and Benefits
- Pay rate: $20.88 per hour.
- Job type: Temp-to-hire.
- Location: West Mifflin, PA.
- Training: In-office training in West Mifflin, PA.
- Available schedule includes 9:00 am to 5:30 pm, Monday through Friday, with occasional weekends during winter months.
- Additional shift available: 2:30 pm to 11:00 pm core shift with rotating days each week, including weekends.
- Work week runs Sunday through Saturday.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Handle inbound customer service calls and accurately document customer requests.
- Locate excavation sites on maps and capture project data with precision.
- Communicate excavation details to utility companies and underground facility owners.
- Navigate multiple computer applications while assisting customers by phone.
- High school diploma, general education degree, or equivalent required.
- Minimum of 2 years of previous customer-facing experience preferred.
- Strong phone skills and a professional, persuasive communication style.
- Typing speed of 30 WPM or higher required.
- Ability to read maps and accurately identify project locations.
- Proficient with computers and able to navigate web applications, Chrome, Microsoft Office, Microsoft Teams, or Zoom.
- Strong spelling, data entry accuracy, and attention to detail.
- Ability to remain calm, courteous, and helpful in tense or high-pressure situations.
- Fast learner with a customer-first, "How can I help you?" attitude.
- Flexible schedule availability required.
Preferred Qualifications
- Previous call center, dispatch, utility, public sector, or high-volume customer service experience.
- Experience using mapping tools, data entry systems, or multiple software applications at the same time.
- Prior experience supporting homeowners, contractors, excavators, designers, or utility-related customers.