A stable and growing manufacturing company in Montclair, CA is seeking an experienced Customer Service Order Processor, for a full-time temp-to-hire opportunity. This role is ideal for a customer-focused professional with manufacturing order management experience who enjoys working closely with customers, sales, engineering, production, shipping, and accounting teams.
This position is a strong fit for someone who values accuracy, organization, and clear communication in a fast-paced production environment. The company offers a supportive, team-oriented workplace with stable business operations, collaborative leadership, and the opportunity to grow into a future leadership role. Candidates who enjoy improving processes, supporting customer success, and helping orders move smoothly from entry through shipment will find this role especially rewarding.
Key Responsibilities
- Process high-volume customer orders with complex product configurations, technical part numbers, and detailed specifications.
- Review purchase orders, customer documentation, and order requirements for accuracy before releasing orders to production.
- Serve as the main point of contact between customers, sales, engineering, production, shipping, and accounting to support timely fulfillment.
- Monitor open orders, production schedules, and shipment timelines while providing proactive updates to customers and internal teams.
- Research and resolve order discrepancies, shipping issues, freight claims, warranty requests, returns, and product questions.
- Maintain accurate order information in the ERP system and support process improvements for smoother order flow.
Compensation and Benefits
- Pay: $22.00 to $26.00 per hour, depending on experience.
- Employment Type: Temp-to-Hire, Full-Time.
- Schedule: Monday through Friday, 8:00 AM to 4:30 PM.
- Work Location: 100% onsite in Montclair, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage customer order entry and order processing for manufacturing products.
- Review technical specifications, product configurations, and purchase order details before production release.
- Coordinate with internal departments to support production scheduling, order fulfillment, shipping, and customer updates.
- Resolve order issues, discrepancies, returns, warranty requests, and shipment-related concerns.
- 3+ years of customer service, order management, inside sales support, or account management experience in a manufacturing environment.
- Experience processing complex orders with technical part numbers, detailed specifications, or product configurations.
- Strong understanding of manufacturing workflows, production schedules, and order fulfillment processes.
- ERP system experience required, preferably within a manufacturing environment.
- Advanced Microsoft Office skills, including Excel and Outlook.
- Excellent organizational, analytical, and problem-solving skills.
- Strong written and verbal communication skills with the ability to work effectively across multiple departments.
- Ability to prioritize multiple orders, maintain accuracy, meet deadlines, and support a positive customer experience.
Preferred Qualifications
- Bilingual English and Spanish.
- Experience with Sage 100, MAS90, or a similar manufacturing ERP system.
- Experience handling freight claims, shipping discrepancies, warranty issues, damage claims, or product returns.
- Previous experience mentoring team members or supporting customer service process improvements.
- Interest in growing into a leadership role within customer service or order management.