Job ID: 1796546
Reference Code: KM-Customer-Service Representative
Job Summary
We are seeking Customer Service Representatives for two openings in the Monroe, NC area. This role is ideal for candidates who enjoy being on the phone, helping callers, entering accurate information, and working in a fast-paced customer support environment.
As a Customer Service Representative, you will spend most of the day handling incoming calls while using computer systems to document information and support customer needs. This is a great opportunity for someone who is highly computer literate, learns quickly, stays calm under pressure, and enjoys working with a wide variety of people.
The work environment is structured, service-focused, and team-oriented, with an emphasis on responsiveness, accuracy, professionalism, and collaboration. Candidates who are eager to learn by doing and who bring a positive, resilient attitude will be well positioned for success.
Key Responsibilities
- Handle a high volume of incoming customer service calls throughout the workday.
- Provide professional, patient, and accurate support to callers.
- Enter and update customer or case information in computer systems with strong attention to detail.
- Learn processes quickly and apply information accurately in a fast-paced environment.
- Collaborate effectively with diverse individuals, team members, and internal contacts.
- Maintain professionalism, composure, and a service-first approach during challenging interactions.
Compensation and Benefits
- Pay rate: $20 per hour.
- Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Possible overtime may be available, though it is atypical.
- Open-ended assignment.
- Location: Monroe, NC area.
- Number of openings: 2.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Handle incoming customer service calls for the majority of the day.
- Perform accurate data entry while speaking with or assisting callers.
- Learn systems, procedures, and call-handling expectations quickly.
- Support a fast-paced customer service operation with professionalism and accuracy.
- 1 to 2 years of customer service, call center, or related experience preferred.
- Must be very computer literate and comfortable learning new systems.
- Strong typing skills and ability to complete a typing test.
- Ability to complete a basic reading assessment.
- Comfortable spending approximately 90 percent of the day on the phone.
- Strong communication, listening, and problem-solving skills.
- Ability to work with and collaborate with individuals from diverse backgrounds.
- Resilient, patient, and able to maintain professionalism during difficult calls.
- Must be able to learn quickly through hands-on training and real-time experience.
- Must enjoy phone-based customer service work.
Preferred Qualifications
- Previous call center experience.
- Experience handling high-volume incoming calls.
- Prior experience in a government, public sector, or community service environment.
- Strong data entry accuracy in a customer support setting.