Job Summary

We are seeking a detail-oriented Customer Service Representative for a direct hire opportunity in Cerritos, CA with a manufacturing organization. This role is ideal for a customer-focused professional who enjoys coordinating orders, communicating with clients, and working closely with production, inventory, warehouse, and shipping teams to keep orders moving accurately and on time.

As a Manufacturing Customer Service Representative, you will serve as a key connection between customers and internal operations. You will use Sage 100 to manage order entry, verify inventory availability, track work-in-progress, provide lead times, and help ensure a smooth customer experience from quote through final shipment.

This is a strong opportunity for someone who values stability, teamwork, supportive leadership, and the ability to make a direct impact on customer satisfaction and operational success. The environment is fast-paced, collaborative, and well-suited for a proactive professional who takes ownership, communicates clearly, and enjoys solving problems.

Key Responsibilities

- Accurately enter, update, and maintain sales orders, change orders, quotes, and customer information in Sage 100.
- Coordinate with production, supply chain, warehouse, and shipping teams to track order status, confirm inventory, and support on-time delivery.
- Serve as the main point of contact for customer inquiries related to product details, pricing, delivery dates, order status, and shipment updates.
- Research and resolve customer concerns, order discrepancies, delivery issues, and production delays with urgency and professionalism.
- Prepare shipping documentation, coordinate freight details, and process invoices accurately within the ERP system.
- Monitor order lifecycles from quote to shipment while maintaining accurate records and clear communication with internal and external stakeholders.

Compensation and Benefits

- Salary range: $45,000 to $50,000 per year.
- Job type: Direct hire.
- Location: Cerritos, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.