Job Summary

We are seeking an experienced Customer Service Rep, Call Center, to support a busy sales and operations team in a fast-paced packaging, warehouse, and distribution environment. 

This is a strong opportunity to join a collaborative team that values clear communication, accuracy, accountability, and responsive service. T

Key Responsibilities

- Enter and process incoming orders through EDI, web portals, email, and telephone channels.
- Monitor order progress, communicate order status, and ensure critical timelines are met.
- Coordinate order changes, specifications, price updates, RFQs, and customer requirements with suppliers, sales representatives, and warehouse teams.
- Maintain accurate customer files, pricing information, specification documents, and finished goods inventory records.
- Support customer and supplier communication related to sourcing, delivery, inventory, and order fulfillment.
- Review and verify aerospace quality clauses, government flow-down requirements, and contractual compliance details.

Compensation and Benefits

- Pay range: $25.00 to $30.00 per hour.
- Job type: Direct hire or temp-to-hire, depending on candidate fit.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Work location: Camarillo, CA.
- Full-time position.

Required Qualifications and Skills

- Process customer orders and manage order flow from entry through delivery.
- Coordinate customer service, supplier communication, RFQs, specifications, and order updates.
- Support sales representatives with account activity, inventory questions, pricing updates, and customer requirements.
- Review aerospace, government, and defense contract requirements related to customer orders.

- At least 5 years of customer service, sourcing, or sales experience in an office environment.
- Experience working in aerospace or navigating federal government or defense contract workflows.
- Understanding of corrugated manufacturing capabilities, packaging products, case and foam experience, and truck utilization.
- Strong written and verbal communication skills, including professional telephone communication.
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, spreadsheets, databases, and word processing tools.
- Strong math, time management, organizational, analytical, and problem-solving skills.
- Ability to manage multiple priorities, adapt to changing situations, work independently, and collaborate with a team.
- High school diploma or equivalent preferred.
- Customer-focused, detail-oriented, self-motivated, and comfortable working in a technical customer support environment.

Preferred Qualifications

- Familiarity with AS9100, ITAR, FAR/DFARS, or DPAS priority ratings.
- Experience with EDI systems and customer portal management systems.
- Intermediate Microsoft Office skills, especially Excel, Word, and Outlook.
- NetSuite experience is a plus.
- Experience supporting technical packaging, aerospace, defense, or regulated customer accounts.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.