Job Summary

We are seeking Customer Service Professionals for direct hire opportunities in San Antonio, TX, supporting a growing telecommunications customer support team. This role is ideal for service-minded professionals who enjoy helping customers, resolving account concerns, and delivering a high-quality customer experience in a fast-paced call center environment.

In this position, you will support business customers, public sector organizations, and specialized customer accounts. You will be part of a collaborative team environment where strong communication, professionalism, empathy, and problem-solving are valued. This is a strong opportunity for candidates with customer service, call center, telecommunications, banking, account management, retention, escalation support, or customer success experience who are looking for stability and long-term career growth.

Key Responsibilities

- Deliver outstanding customer service through inbound customer interactions.
- Research, troubleshoot, and resolve customer concerns accurately and efficiently.
- Manage complex account-related issues, escalations, and service inquiries with professionalism and empathy.
- Document customer interactions, actions taken, and resolutions thoroughly in internal systems.
- Collaborate with internal teams to identify effective solutions and maintain high customer satisfaction.
- Navigate multiple systems and applications while assisting customers in a timely manner.

Compensation and Benefits

- Pay range: $19.00 to $21.50 per hour.
- Job type: Direct hire.
- Location: San Antonio, TX.
- Start dates available.

Responsibilities

-Deliver outstanding customer service through inbound customer interactions
Research, troubleshoot, and resolve customer concerns efficiently

-Manage customer inquiries with professionalism, empathy, and accuracy
Handle complex account-related issues and escalations when needed

-Document customer interactions and resolutions thoroughly
Collaborate with internal teams to provide effective solutions

-Maintain a high level of customer satisfaction and support quality standards
Navigate multiple systems and applications while assisting customers

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.