Job Summary
We are seeking an experienced Customer Service Manager for a direct hire opportunity in Brea, CA. This role is ideal for a freight forwarding and logistics professional who is ready to lead a customer service team, strengthen operational performance, and support high-value client relationships in a fast-paced transportation and materials storage environment.

The Customer Service Manager will oversee a team of Customer Service Representatives, drive service quality, improve freight forwarding processes, and serve as a key escalation point for customer shipping needs. This is a highly visible leadership role with the opportunity to influence local operational strategy, improve end-to-end workflow, and partner with internal departments and overseas entities to enhance the customer experience.

This opportunity offers a collaborative team environment, supportive leadership, and the chance to make a measurable impact on customer satisfaction, freight KPIs, and department performance. The ideal candidate will bring strong logistics knowledge, a proactive leadership style, and the ability to build positive teamwork while maintaining accountability and service excellence.

Key Responsibilities
- Lead, coach, and manage a team of 5 Customer Service Representatives supporting freight forwarding operations.
- Develop and implement department policies, procedures, and process improvements to increase productivity, transparency, and service quality.
- Serve as the primary escalation point for customer freight matters, including urgent or after-hours emergency requests when needed.
- Partner with internal teams and overseas entities to improve end-to-end ocean and air import/export workflows.
- Monitor team performance, monthly targets, freight KPIs, and customer Standard Operating Procedure compliance.
- Support new freight business implementation and collaborate across departments to strengthen customer retention and operational utilization.

Compensation and Benefits
- Salary: $78,000 per year.
- Job Type: Direct Hire.
- Location: Brea, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.