Job ID: 1797913
Reference Code: BF-Customer-Service / Call Center Rep
Job Summary
We are seeking a Customer Service / Call Center Rep for a contract/temporary opportunity in the Monroe, NC area. This role is ideal for someone who enjoys being on the phone, thrives in a fast-paced customer support environment, and is comfortable handling a high volume of incoming calls throughout the day.
This opportunity offers a consistent Monday through Friday schedule, competitive hourly pay, and the chance to work in a collaborative environment with a diverse team. Successful candidates will be quick learners, highly computer literate, and able to stay professional and focused while helping customers by phone and completing accurate data entry.
Key Responsibilities
- Handle a high volume of incoming customer service calls throughout the day.
- Provide professional, courteous, and accurate assistance to callers.
- Enter and update customer information and call details in computer systems.
- Learn processes quickly through hands-on training and daily practice.
- Collaborate effectively with team members and individuals from diverse backgrounds.
- Maintain composure, accuracy, and productivity in a fast-paced call center environment.
Compensation and Benefits
- Pay rate: $20.00 per hour.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Job type: Contract/temporary, open-ended assignment.
- Possible overtime may be available, though it is atypical.
- Location: Monroe, NC area.
- Number of openings: 2.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Handle incoming customer service phone calls for the majority of the workday.
- Complete accurate data entry while supporting customer needs.
- Work efficiently in a fast-paced call center environment.
- Learn processes quickly and apply training through hands-on work.
- 1 to 2 years of customer service, call center, or related experience preferred.
- Must be very computer literate and comfortable working in multiple systems.
- Strong typing skills and accurate data entry ability required.
- Must enjoy phone-based customer service and be comfortable spending approximately 90 percent of the day on calls.
- Ability to remain calm, professional, and resilient when working with challenging situations.
- Strong communication, listening, and problem-solving skills.
- Ability to collaborate with diverse individuals and work well as part of a team.
- Must be able to complete a basic reading test and typing test for submission.
Preferred Qualifications
- Previous inbound call center experience.
- Experience handling high call volumes in a customer service environment.
- Ability to learn quickly with limited ramp-up time.
- Strong attention to detail when entering customer information.