Job Summary

We are seeking a dynamic Customer Service/Account Manager for this temp-to-hire opportunity! This role supports key customer accounts within a fast-paced environment, serving as the main connection between customers, operations, production, warehouse, and logistics teams.

This is a strong opportunity for a detail-oriented customer service or account management professional who enjoys solving problems, managing order flow, and building trusted customer relationships. The work environment is collaborative, team-focused, and well-suited for someone who values supportive leadership, clear communication, stability, and the opportunity to grow into a long-term role.

The ideal Customer Service/Account Manager will bring strong Excel skills, ERP experience, and the ability to manage multiple priorities while keeping customers informed and satisfied.

Key Responsibilities

- Serve as the primary point of contact for assigned customer accounts, providing responsive service and professional support.
- Process and manage customer orders from receipt through delivery, ensuring accuracy, timeliness, and proper documentation.
- Coordinate with production, warehouse, shipping, and logistics teams to track order status, inventory availability, and delivery schedules.
- Communicate order updates, backorders, shipment timelines, invoicing questions, returns, and issue resolutions to customers.
- Generate and analyze Excel reports to monitor orders, customer trends, inventory levels, and performance metrics.
- Maintain accurate customer, pricing, order, and account information within ERP systems.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.