Job Summary Required Qualifications and Skills
We are seeking a Customer Service professional for a temp-to-hire opportunity in Los Alamitos, CA. This role is ideal for someone with 1-2 years of customer service experience who enjoys helping people, solving problems, and creating a positive customer experience.
The Customer Service position offers the opportunity to join a supportive, team-oriented work environment where communication, reliability, and professionalism are valued. This is a great fit for a candidate looking to grow with a company that provides stability, ongoing learning, and the potential for long-term career development through a temp-to-hire path.
Key Responsibilities
- Respond to customer inquiries by phone, email, or other communication channels in a professional and timely manner.
- Provide accurate information regarding products, services, orders, accounts, or general customer questions.
- Research and resolve customer concerns, escalating issues when needed to ensure timely follow-up.
- Enter, update, and maintain customer information in company systems with accuracy and attention to detail.
- Coordinate with internal departments to support customer needs and ensure a smooth service experience.
- Maintain a positive, helpful, and professional approach during every customer interaction.
Compensation and Benefits
- Pay rate: $21 to $24 per hour.
- Job type: Temp-to-hire.
- Handle daily customer service inquiries and provide professional support.
- Resolve customer questions, concerns, and service requests accurately and efficiently.
- Maintain customer records and document interactions in internal systems.
- Communicate with internal teams to support timely issue resolution.
- 1-2 years of customer service experience required.
- Strong verbal and written communication skills.
- Ability to remain calm, patient, and professional when assisting customers.
- Strong attention to detail and accurate data entry skills.
- Comfortable using computers, email, and customer service or office software.
- Dependable, organized, and able to manage multiple customer requests in a fast-paced environment.
- Positive attitude with a team-focused approach to service and problem-solving.
Preferred Qualifications
- Experience in an office-based customer service, call center, or administrative support environment.
- Familiarity with CRM systems, order entry platforms, or customer account management tools.
- Bilingual skills may be helpful depending on customer needs.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.