Job Summary Required Qualifications and Skills
We are seeking a bilingual Customer Service professional to support a consumer packaged goods manufacturing environment in the Los Angeles, CA area. This Customer Service role is ideal for someone who enjoys helping customers and independent promoters, solving problems, processing orders accurately, and building positive long-term relationships.
This position offers a structured office setting, daily interaction with internal teams, and the opportunity to work with supportive leadership in a team-focused environment. The role is well-suited for a dependable, detail-oriented customer care professional who takes pride in providing accurate information, resolving issues quickly, and delivering a positive service experience in every interaction.
Key Responsibilities
- Process customer and promoter orders, applications, returns, and related requests received by phone, mail, fax, and email with accuracy and professionalism.
- Handle inbound and outbound calls in Spanish and English while providing friendly, helpful, and solutions-focused support.
- Research and respond to questions regarding products, accounts, promotions, compensation plans, contests, events, and general service needs.
- Maintain accurate logs and records, including call notes, referrals, product return complaints, quality control logs, renewals, and account updates.
- Coordinate with internal departments such as product management, design, warehouse, recognition, and field support to resolve requests efficiently.
- Support special projects, month-end activities, reporting, account balancing, credit memos, and training for new team members as needed.
Compensation and Benefits
- Pay Rate: $21.00 per hour.
- Location: Los Angeles, CA area, with office attendance required daily.
- Schedule: Monday through Friday, daytime office schedule, with some Saturdays from 9:00 a.m. to 1:00 p.m. as needed.
- Assignment Duration: Start ASAP, approximately 90-day assignment.
- Process orders, applications, returns, account updates, and service requests with a high level of accuracy.
- Provide bilingual customer support by phone, email, and written correspondence.
- Maintain detailed service logs, referral records, quality control documentation, and account information.
- Collaborate with internal departments to answer questions, resolve issues, and support promoter success.
- Bilingual fluency in Spanish and English is required.
- Minimum of 3 years of customer service experience required.
- Strong verbal and written communication skills with professional telephone etiquette.
- Excellent attention to detail, organization, follow-through, and accuracy in completing tasks.
- Ability to work independently and as part of a team with minimal supervision.
- Comfortable navigating computer systems while speaking with customers by phone.
- Proficiency with Windows PC applications and Microsoft Office, with the ability to learn new systems quickly.
- Ability to work in a fast-paced environment, manage multiple tasks, and stay calm under pressure.
- Dependable attendance and punctuality are essential.
- Ability to sit for extended periods, operate phone and computer systems, and lift or carry up to 20 pounds as needed.
Preferred Qualifications
- Associate’s or bachelor’s degree is a plus.
- Experience supporting distributors, promoters, field sales teams, or independent representatives is helpful.
- Experience in consumer packaged goods, manufacturing, direct selling, or product-based customer support is a plus.
- Previous experience assisting with account maintenance, quality control logs, product returns, or month-end support is preferred.
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.