This direct hire Customer Service opportunity in Upland, CA offers a salary of $55,000 to $65,000 per year and is ideal for someone with customer service, account management, or order support experience in a manufacturing environment. In this role, you’ll manage assigned customer accounts, process and track orders, provide updates on delivery timelines and product availability, and serve as a key point of contact for customer questions and service needs. You’ll also work closely with production, shipping, purchasing, and sales to resolve issues and keep orders moving smoothly.
The company offers a stable, team-oriented work environment with supportive leadership and long-term growth potential. Additional perks may include health benefits, paid time off, paid holidays, retirement benefits, and opportunities for advancement.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage customer account communication, order support, and service follow-up for assigned accounts.
- Coordinate order status, production updates, shipping details, and issue resolution with internal teams.
- Maintain accurate customer records, order documentation, and account activity notes.
- Support a positive customer experience through timely responses, professional communication, and problem solving.
- 3 to 5 years of customer service, client care, account support, or account management experience.
- Experience supporting customers in a business to business environment, preferably within manufacturing, distribution, or a related industry.
- Strong communication skills with the ability to handle customer questions, concerns, and follow-up professionally.
- Solid attention to detail and the ability to manage multiple orders, requests, and deadlines at the same time.
- Proficiency using business systems such as CRM, ERP, order entry, email, spreadsheets, or related customer service tools.
- Strong organizational skills, follow-through, and ability to work collaboratively with internal departments.
- Customer-focused mindset with a professional, calm, and solutions-oriented approach.
Preferred Qualifications
- Prior experience in a manufacturing customer service or inside account support role.
- Familiarity with order processing, production schedules, shipping coordination, inventory availability, or supply chain communication.
- Experience supporting long-term customer accounts in a non-sales or not commission based account management capacity.
- Ability to identify service issues early, communicate updates proactively, and support continuous improvement in customer care processes.