Job Summary
We are seeking a Customer Service Administrator for a contract/temporary opportunity in Fremont, CA within a manufacturing-related customer support environment. This role is ideal for a detail-oriented customer service professional who enjoys order processing, data entry, customer communication, and cross-functional problem solving.
As a Customer Service Administrator, you will support the customer service team by managing customer inquiries, entering quotes and sales orders, maintaining accurate records, and helping ensure timely order follow-up. This position offers the opportunity to work with a collaborative team, supportive leadership, and internal partners across departments to help deliver a positive customer experience.
Key Responsibilities
- Respond to customer inquiries, concerns, and requests through multiple communication channels in a timely and professional manner.
- Enter and manage sales quotations and sales orders in the business system with accuracy and attention to detail.
- Document customer contacts, actions, and responses in the ticketing system to ensure complete and consistent follow-up.
- Monitor open orders, backorders, and delivery timelines to help maintain strong customer service standards.
- Communicate customer issues and escalations to internal teams and coordinate with cross-functional partners to resolve concerns.
- Maintain working knowledge of products and services to provide accurate information and support customer needs.
Compensation
- Pay: $24.00 to $26.00 per hour.
- Employment type: Contract/temporary.
- Location: Fremont, CA.
- Start date: 7/6/2026.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Process customer inquiries, quotes, and sales orders through customer portals and internal business systems.
- Monitor open orders and backorders to support on-time delivery and customer satisfaction.
- Maintain accurate customer records in ticketing systems and coordinate issue resolution with internal teams.
- Two years of experience in a customer-facing or customer service role required.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Basic Excel skills, including arithmetic formulas and functions such as SUM, AVERAGE, and COUNT.
- Strong data entry accuracy, organization, and follow-up skills.
- Ability to communicate clearly and professionally with customers and internal team members.
- Strong problem-solving skills and the ability to manage multiple requests in a fast-paced environment.
Preferred Qualifications
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
- Experience using customer portals, ticketing systems, or order management systems.
- Prior experience in a manufacturing, distribution, technical product, or business-to-business customer service environment.