Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity in Union City, CA. This role supports a well-established manufacturing and advanced automation environment, assisting customers with service and parts inquiries while helping ensure accurate, timely support.

The Customer Service Representative will be part of a professional corporate office team known for responsive service, technical support, and strong collaboration. This is a great opportunity for someone who enjoys solving customer needs, staying organized in a fast-paced setting, and contributing to a supportive team culture with experienced leadership and long-term growth potential.

Key Responsibilities

- Answer incoming customer calls related to service, parts, and general support needs.
- Create, update, and manage field service orders with accuracy and urgency.
- Provide professional, courteous customer service to ensure a positive customer experience.
- Use industry knowledge and internal resources to respond to customer needs efficiently.
- Perform administrative and support tasks to assist service, parts, and operations teams.
- Collaborate with team members, supervisors, and managers to support daily workflow and customer satisfaction.

Compensation and Benefits

- Pay range: $22.00 to $24.00 per hour.
- Job type: Temp-to-hire.
- Location: Union City, CA.
- Work environment: Office-based role requiring use of standard office equipment and computer systems.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.