Job ID: 1787638
Reference Code: JC-Customer-Field Service Technician
Job Summary
We are seeking a skilled Customer Field Service Technician for a direct hire opportunity in Livermore, CA. This role is ideal for a hands-on equipment service professional who enjoys troubleshooting mechanical, hydraulic, and electrical systems while working directly with customers in the field.
The Customer Field Service Technician will support equipment maintenance, diagnostics, repair, and technical service needs across customer sites, workshop environments, and job locations. This position offers the opportunity to work with heavy equipment and advanced technical systems in a stable rental services environment that values safety, teamwork, customer service, and technical excellence.
This is a strong fit for a technician who is self-motivated, travel-ready, safety-focused, and comfortable working independently while representing the organization with professionalism. Candidates can expect a supportive leadership environment, collaborative field service team, and opportunities to continue building technical knowledge through hands-on work, training, and exposure to a variety of equipment and service situations.
Key Responsibilities
- Diagnose, troubleshoot, maintain, and repair mechanical, hydraulic, and electrical systems on heavy equipment and related rental service assets.
- Perform field service work at customer locations, job sites, workshops, and other assigned service environments.
- Read and interpret technical manuals, schematics, diagrams, maintenance schedules, flow charts, and service documentation to complete repairs accurately.
- Operate heavy equipment, cranes, lifting devices, light trucks, diagnostic tools, and related service equipment in accordance with safety standards.
- Communicate clearly with customers, internal teams, and leadership regarding equipment status, service findings, repair needs, and follow-up actions.
- Travel extensively, including domestic and international assignments, while participating in overtime, weekend work, and on-call rotations as needed.
Compensation and Benefits
- Direct hire opportunity.
- Salary range: $111,000 to $124,000 per year.
- Location: Livermore, CA.
- Travel requirement: Up to 80%, including international travel.
- Schedule flexibility required for overtime, weekends, and on-call rotations as needed.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Perform hands-on maintenance, troubleshooting, and repair of heavy equipment.
- Support customer field service calls, job site repairs, and workshop service needs.
- Diagnose mechanical, hydraulic, and electrical system issues using technical documentation and diagnostic tools.
- Operate equipment and service tools safely while following workplace safety standards and regulations.
- Minimum of 2 years of related hands-on experience and/or technical training in equipment maintenance, repair, or troubleshooting.
- Basic to intermediate knowledge of mechanical, hydraulic, and electrical troubleshooting and repair.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Strong verbal and written communication skills in English.
- Ability to read and interpret technical manuals, schematics, diagrams, maintenance schedules, flow charts, and related documentation.
- High school diploma or equivalent required.
- Valid driver’s license required.
- Valid passport required.
- Ability and willingness to travel extensively, up to 80%, including international travel.
- Flexibility to work overtime, weekends, and on-call rotations as needed.
- Ability to lift and carry up to 50 pounds.
- Ability to perform physical activities including standing, sitting, kneeling, crawling, climbing, reading, hearing, and working in workshop, office, and job site environments.
- Physically and mentally capable of traveling independently and safely operating heavy equipment, cranes, lifting devices, automobiles, light trucks, computers, and diagnostic tools.
- Strong commitment to safety, customer service, professionalism, and accurate service documentation.
Preferred Qualifications
- Associate degree or technical certification in mechanical, hydraulic, electrical systems, or a related field from an accredited post-secondary institution.
- 3 to 5 years of field service, heavy equipment maintenance, rental equipment repair, or related technical service experience.
- Experience supporting customers in field service environments.
- Experience working with cranes, lifting devices, heavy equipment, or rental service equipment.
- Ability to work independently while maintaining strong communication with customers and internal teams.