Job Summary

A community-focused nonprofit organization in the Santa Clara, CA area is seeking a Customer Coordinator for a temp-to-hire opportunity. This role is ideal for a customer service professional who enjoys helping people, answering questions over the phone, and supporting meaningful work that benefits the local community.

As a Customer Coordinator, you will serve as an important first point of contact for callers, providing clear information, accurate data entry, and helpful referrals to services and resources. This position offers steady weekday hours, immediate hiring consideration, and the opportunity to contribute to a mission-driven environment where compassion, professionalism, and reliability are valued.

This is a strong opportunity for someone with call center or customer support experience who wants to work with a supportive team, positive leadership, and an organization focused on service, teamwork, and community impact.

Key Responsibilities

- Answer incoming calls and assist callers with questions, information requests, and service-related needs.
- Provide professional, courteous customer support to a diverse community population.
- Enter, update, and maintain accurate caller information in the database.
- Refer callers to appropriate services or resources when additional support is needed.
- Prepare basic reports, notes, and documentation using Microsoft Office.
- Communicate daily with team members to support consistent service delivery and a positive customer experience.

Compensation and Benefits

- Pay: $20.00 to $21.50 per hour.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Job Type: Temp-to-Hire.
- Location: Santa Clara, CA area.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.