Job Summary

We are seeking a Customer Account Manager for a direct hire opportunity in Kent, WA, supporting customers in the construction, industrial facilities, and infrastructure industry. This role is ideal for a customer-focused professional who enjoys building long-term relationships, solving problems, coordinating across teams, and helping customers receive responsive, accurate service.

The Customer Account Manager will serve as the primary point of contact for assigned accounts, ensuring customer needs are handled professionally and efficiently. This opportunity offers a collaborative, service-driven work environment with supportive leadership, positive teamwork, and room for professional growth. It is a strong fit for someone who values stability, accountability, and the opportunity to make a direct impact on customer satisfaction and retention.

Key Responsibilities

- Manage and strengthen relationships with assigned customer accounts.
- Serve as the main point of contact for customer inquiries, requests, updates, and issue resolution.
- Coordinate with internal departments to ensure timely, accurate, and high-quality service delivery.
- Monitor account activity and proactively identify ways to improve the customer experience.
- Maintain accurate customer records, account documentation, reports, and account updates.
- Support customer retention and identify opportunities for additional products or services.

Compensation and Benefits

- Salary range: $55,000 to $70,000 per year.
- Direct hire opportunity.
- Competitive compensation and benefits package.
- Professional growth and development opportunities.
- Collaborative, customer-focused work environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.