Job Details:
Determine the needs of the visitors and what team (sales, service, care) they need to speak with to meet their needs.
Engage with center team via instant messenger and/or in person to warm transfer visitor to appropriate team member.
Use technology such as a computer, laptop, and iPad to document and track visitors and outcomes in real time since every visitor must be checked in via our computer tools.
Documentation of number of visitors, reasons for visiting, personal information and outcomes, to name a few, are key performance indicators which require proficient computer skills and attention to detail.
Use communication skills to explain timeframes or next steps to visitors upon check-in.
Offer visitors water upon check-in, share what to expect, where the bathrooms are located and the various printed materials available.
The Concierge Specialist will continuously communicate with those waiting regarding updated timeframes and repeatedly offering water, coffee and information on the center.
Answer incoming telephone calls, type email messages for agents, check voicemail 3x per day (or more depending on volume), distribute message and make outbound calls to confirm event attendees and assist center team.
Manage team calendar in MS Outlook: schedule appointments, review daily/weekly calendar for duplicates and double bookings for specific agents, call to confirm appointments day prior and ensure all known center visitor appointments are organized with proper agent staffing (work with supervisor).
Schedule appointments for visitors who are on the phone, in person, or via our web tools.
All scheduling is done using the internet/web tool and MS Office.
Schedule appointments to maximize the number of customers seen.
Work to always accommodate all walk-in visitors regardless of visitor volumes by offering approximate wait times and/or scheduling for later time or another day (talking with team to find gaps).
Use marketing materials to assemble kits, bags, and other giveaways.
Copy, collate and assemble printed materials as needed for center lobby and workspaces.
Complete clerical duties such as creating shipping labels, sorting mail and delivery of mail, stocking spaces with pens and materials, signing in exercise class attendees and filing waivers.
The Concierge Specialist creates the first impression for visitors walking into the center and inputs data into our systems which the team relies on to make informed business decisions.
The Concierge Specialist owns the front of the house/center consumer experience, documentation of visitors and transfer to appropriate team member. 

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.