Client Experience Supervisor
Location: Omaha, NE 68106, United States
Pay Rate: $28.00/hour
Job Summary: We are seeking a Workplace Hospitality / Client Experience Manager to lead hospitality, concierge, meeting room, and customer experience services. The role involves team management, client support, event coordination, vendor management, and workplace operations.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Key Responsibilities:
Manage and support hospitality/customer experience teams.
Coordinate meeting rooms, client meetings, events, catering, and travel.
Resolve conference room conflicts and manage staffing coverage.
Work with AV, IT, Facilities, Concierge, and Security teams.
Manage vendors, invoices, inventory, and workplace supplies.
Support client visits and maintain strong client relationships.
Develop and maintain SOPs and monthly management reports.
Assist with hiring, performance reviews, training, and employee relations.
Provide executive-level administrative and client support.
Qualifications:
High School Diploma required; college preferred.
2–3 years of hospitality, customer service, workplace services, or related experience.
Previous management/team leadership experience required.
Strong communication, organization, customer service, and problem-solving skills.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience with meeting room management, events, catering, or facilities is a plus.
Flexible schedule as required.