Job Summary

We are seeking a Call Center Representative for a temp-to-hire opportunity. This role supports Marketplace consumers by answering questions, assisting with health care coverage applications, and providing accurate, professional customer service in a fast-paced call center environment.

This is a great opportunity for a customer-focused professional who enjoys helping individuals and families navigate important health coverage information. The position offers structured processes, ongoing training, supportive leadership, and a team-oriented environment where strong communication, accuracy, and empathy are valued. 

Key Responsibilities

- Answer inbound calls from consumers, prospective enrollees, and authorized representatives while following established policies, procedures, and confidentiality requirements.
- Assist individuals and families with health care coverage applications, eligibility information, enrollment steps, and Marketplace-related questions.
- Document all inquiries, updates, and call outcomes accurately in the appropriate systems.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment period requests.
- Coordinate translation services, material fulfillment, referrals, and escalations as needed.
- Participate in meetings and trainings to maintain current knowledge of programs, procedures, and systems.

Compensation and Benefits

- Pay: $18.00 to $19.00 per hour.
- Job Type: Temp-to-Hire.
- Location: Remote, but MUST live in New Jersey

Required Qualifications and Skills

- Answer and resolve inbound consumer calls related to Marketplace health care coverage.
- Process applications, eligibility updates, enrollment requests, and account changes.
- Track, document, and update consumer information accurately in internal systems.
- Follow call center procedures, privacy policies, and escalation guidelines.

- High School Diploma, GED, or equivalent required.
- Minimum of 6 months of relevant experience required.
- 1 to 2 years of customer service or call center experience is a strong match for this role.
- Strong data entry skills with the ability to navigate computer systems accurately.
- Excellent telephone etiquette and professional verbal communication skills.
- Strong organizational, interpersonal, written, and verbal communication abilities.
- Ability to work comfortably in a fast-paced, high-volume call center environment.
- Ability to manage multiple complex tasks while maintaining accuracy and professionalism.
- Able to work both independently and as part of a team.
- Must be able to follow established performance standards, procedures, and confidentiality requirements.

Preferred Qualifications

- Associate degree or higher preferred.
- Previous call center experience preferred.
- Previous customer service experience preferred.
- Experience using computers, phone systems, and headsets preferred.
- Bilingual Spanish skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.