Job ID: 1803080
Reference Code: MB-Call-Center Representative
Job Summary
We are seeking a Call Center Representative for a temp-to-hire opportunity near Kent, WA. This role is ideal for a customer-focused professional with 1-2 years of call center, contact center, or high-volume phone support experience who enjoys helping customers, solving problems, and working in a structured, metrics-driven environment.
The Call Center Representative will handle inbound and outbound customer calls, follow established workflows, document interactions accurately, and deliver a positive customer experience. This is a great opportunity to join a supportive, team-oriented environment where strong communication, reliability, attention to detail, and a willingness to learn are valued.
Key Responsibilities
- Handle high-volume inbound and outbound customer calls in a professional and courteous manner.
- Follow call scripts, workflows, policies, and compliance guidelines to ensure consistent service.
- Document customer communications accurately in CRM or customer management systems.
- Listen actively, resolve customer concerns, and escalate issues when appropriate.
- Meet performance expectations related to quality, productivity, customer satisfaction, and response times.
- Collaborate with team members and leadership to support service goals and continuous improvement.
Compensation and Benefits
- $21.00 to $24.00 per hour.
- Temp-to-hire opportunity.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Handle high-volume customer calls while maintaining professionalism and accuracy.
- Follow established scripts, workflows, policies, and compliance procedures.
- Document customer interactions in CRM or customer management systems.
- Meet performance goals in a metrics-driven customer service environment.
- 1-2 years of customer service, call center, contact center, or high-volume phone support experience.
- Experience managing a large volume of customer interactions with accuracy and professionalism.
- Experience documenting customer communications in CRM or customer management systems.
- Strong verbal and written communication skills.
- Excellent customer service, active listening, and conflict-resolution abilities.
- Ability to remain calm, professional, and solutions-focused during challenging customer situations.
- Strong attention to detail, organization, and time-management skills.
- Ability to multitask, prioritize effectively, and work within structured processes.
- Proficiency with Microsoft Office and computer-based systems.
- Reliable attendance, punctuality, and a dependable work ethic.
- Positive attitude, willingness to learn, and ability to collaborate in a team environment.
Preferred Qualifications
- Previous experience working in a fast-paced call center or contact center environment.
- Familiarity with KPI-based performance expectations, including call quality, productivity, customer satisfaction, and response time goals.
- Experience using customer service scripts, workflows, and escalation procedures.