Job Summary

We are seeking a Call Center Extraordinaire for a direct hire, on-site customer service opportunity in Renton, WA. This role is ideal for a dependable, customer-focused professional with 1 to 2 years of call center experience who enjoys helping customers, solving problems, and contributing to a fast-paced team environment.

This opportunity offers a strong path for long-term career growth within the travel, transportation, and tourism industry. The work environment values reliability, professionalism, teamwork, and consistent performance. Candidates who take pride in strong attendance, clear communication, and delivering excellent service will find this role rewarding.

You will be part of a supportive customer care team with clear expectations, engaged leadership, and opportunities to grow as you build experience. This is a great fit for someone who wants stability, recognition for strong performance, and a workplace where positive collaboration matters.

Key Responsibilities

- Handle inbound and/or outbound customer calls with professionalism, accuracy, and a service-first approach.
- Answer customer questions, resolve routine inquiries, and escalate more complex issues when appropriate.
- Document customer interactions clearly and accurately in internal systems.
- Work with supervisors and team members to meet service levels, quality standards, and performance goals.
- Maintain strong attendance, punctuality, and schedule adherence as key measures of success.
- Support a positive, reliable, and team-focused call center environment.

Compensation and Benefits

- Salary range: $50,000 to $51,000 per year.
- Job type: Direct hire.
- Work arrangement: On-site in Renton, WA.
- Competitive compensation and opportunities to advance.
- Professional growth potential in a team-focused environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.