Job Summary

We are seeking a Bilingual Remote Customer Service Representative to support a healthcare enrollment and benefits program in a 100% remote call center environment. This contract opportunity is ideal for an English/Spanish bilingual customer service professional who enjoys helping people, solving problems, and providing clear guidance on important healthcare-related questions.

This role offers paid training, provided equipment, and the chance to work with a supportive remote team focused on quality service, accuracy, and professionalism. 

Key Responsibilities
- Handle inbound and outbound customer service calls in English and Spanish.
- Assist customers with eligibility, enrollment, benefits, account information, and related inquiries.
- Research customer concerns and provide accurate, professional resolutions.
- Document customer interactions clearly and accurately in required systems.
- Process transactions while following quality, compliance, and productivity standards.
- Navigate multiple computer applications while delivering empathetic customer service.

Compensation and Benefits
- Pay range: $16.67 to $17.46 per hour.
- Paid training provided.
- Equipment provided.
- 100% remote work arrangement.
- Contract/temporary opportunity.
- Training schedule: Monday through Friday, 8:00 AM to 4:30 PM EST.
- Training length: 4 weeks, followed by 2 to 3 weeks of nesting.
- Attendance is mandatory during training.
- Expected production schedule: Approximately 10:30 AM to 7:00 PM EST, subject to change.
- Background check required.
- Language assessment required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.