Job Summary

A growing manufacturing organization in Camarillo, CA is seeking an experienced B2B Customer Service Representative to support key customer accounts in the industrial and manufacturing sectors. This temp-to-hire opportunity is ideal for a customer-focused professional who enjoys managing business accounts, coordinating order activity, resolving issues, and building long-term client relationships.

This is not a traditional call center role. The Customer Service Representative will serve as a primary point of contact for assigned accounts, helping ensure orders, quotes, pricing, inventory updates, and customer communications are handled accurately and efficiently. The environment offers stability, supportive leadership, strong teamwork, and the opportunity to grow into a long-term career with a respected manufacturing operation.

Key Responsibilities

- Manage assigned B2B customer accounts and provide responsive support throughout the order lifecycle.
- Process customer orders received through EDI, email, customer portals, and phone communication.
- Prepare RFQs, quotations, pricing updates, specifications, and customer account records.
- Coordinate with suppliers, sales teams, production, inventory, and internal departments to support order accuracy and timely delivery.
- Provide order status updates, monitor inventory and order progress, and resolve customer issues professionally.
- Build strong working relationships with aerospace, manufacturing, defense, industrial, and distribution customers.

Compensation and Benefits

- Pay range: $25 to $30 per hour.
- Job type: Temp-to-hire.
- Medical coverage available.
- Employer-paid dental coverage for employees.
- Paid time off and sick time after 90 days
- 401(k) with employer contribution.
- Long-term opportunity with potential direct-hire consideration.

Required Qualifications and Skills

- Manage key customer accounts and support B2B order workflows from quote to delivery.
- Process orders through EDI, customer portals, email, and phone.
- Coordinate RFQs, quotations, pricing, inventory updates, and order status communication.
- Partner with internal teams and suppliers to resolve customer needs and support account satisfaction.

- 5 or more years of customer service, account management, sales support, sourcing, or order management experience.
- Strong B2B customer service background, ideally in manufacturing, industrial, distribution, or packaging environments.
- Experience managing customer accounts, order activity, customer records, and follow-up communication.
- Proficiency with Microsoft Office, especially Excel.
- Excellent written and verbal communication skills.
- Strong organizational skills, attention to detail, and ability to manage multiple account priorities.
- Professional problem-solving skills with a relationship-focused approach to customer support.
- Inventory coordination experience.

Preferred Qualifications

- Experience with EDI systems or customer portal order processing.
- RFQ and quotation experience.
- NetSuite experience.
- Familiarity with AS9100, ITAR, FAR/DFARS, or related compliance-driven manufacturing environments.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.