Job ID: 1802565
Reference Code: BF-Administrative-/ Intake Specialist
Job Summary
We are seeking a dependable Administrative / Intake Specialist for a temp-to-hire opportunity in a busy health office in Conway, SC. This role is ideal for someone who enjoys helping people, staying organized, and providing professional front-line support to patients and families.
As the first point of contact during the intake process, you will help patients access services while maintaining accuracy, confidentiality, and a calm, respectful approach. This is a meaningful opportunity to support children, adolescents, adults, and families in a community-focused healthcare environment.
The workplace offers a supportive team setting, onsite parking, a designated break area, and the potential to apply for future permanent opportunities. Candidates who are patient, empathetic, adaptable, and comfortable working in a fast-paced healthcare office will be well positioned for success.
Key Responsibilities
- Complete patient registration and intake using internal computer systems.
- Greet patients and families professionally while providing respectful customer service in person and by phone.
- Schedule appointments through scheduling software and assist with appointment check-in when needed.
- Collect and enter patient insurance information accurately as part of the intake process.
- Maintain accurate patient records and update documentation in a timely manner.
- Provide general administrative support, including use of multi-line phones, printer, scanner, fax machine, and filing systems.
Compensation and Benefits
- Pay Rate: $15.00 per hour.
- Job Type: Temp-to-hire with potential permanent opportunities.
- Schedule: Monday through Friday, 8:30 AM to 5:00 PM.
- Standard Hours: Approximately 37.5 hours per week, with potential to increase up to 40 hours with manager approval.
- Lunch: Typically 1 hour, though some days may be 30 minutes depending on workload.
- Wednesday Evening Coverage: Facility is open until 7:00 PM on Wednesdays, but administrative staff are generally not required to stay unless needed.
- Work Location: Onsite in Conway, SC.
- Onsite parking and designated break area provided.
- Kitchen amenities include microwave, refrigerator, and toaster.
- Dress Code: Business casual attire required, with jeans permitted on Fridays if appropriate and professional.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Support front-line patient intake, registration, scheduling, and insurance information entry.
- Maintain accurate patient records and assist with general business office operations.
- Provide respectful customer service to patients and families in a health environment.
- Cover reception duties as needed, including check-in support and coordination with clinical staff.
- Less than 1 year of experience accepted, with prior professional office experience preferred.
- Comfortable using computers, scheduling systems, multi-line phones, printers, scanners, and fax machines.
- Strong communication and interpersonal skills.
- High level of reliability, dependability, and adaptability.
- Ability to remain calm, patient, and professional in a busy environment.
- Strong organizational skills and attention to detail.
- Ability to work respectfully with individuals experiencing health challenges and with their families.
- Understanding of confidentiality and the importance of protecting patient information.
- Must be able to complete required background check, including DSS check.
- Must be able to complete a 10-panel drug screen.
- TB test required.
Preferred Qualifications
- Prior experience in a medical office, health office, community health center, or healthcare intake environment.
- Experience with patient registration, insurance data entry, scheduling software, or electronic patient records.
- Customer service experience supporting patients, clients, families, or vulnerable populations.