Enterprise Implementation Specialist

Job Summary

We are seeking an Enterprise Implementation Specialist for a remote contract opportunity in Dallas, TX. This role is ideal for a customer-focused implementation professional who enjoys helping enterprise clients adopt software successfully, build confidence, and achieve long-term value from technology solutions.

The Enterprise Implementation Specialist will guide new enterprise customers through onboarding, training, adoption planning, support, and ongoing success during the implementation phase. This is a high-impact role within a collaborative customer success environment where communication, problem-solving, follow-through, and relationship building are essential. Candidates who thrive in a supportive team culture, enjoy continuous learning, and take pride in delivering excellent customer experiences will be well aligned with this opportunity.

Key Responsibilities

- Lead enterprise customer implementations, including onboarding, training, adoption planning, and follow-up to support long-term success.
- Partner with account managers, technical specialists, support teams, and internal stakeholders to ensure customer needs are clearly understood and fulfilled.
- Facilitate training webinars, customer meetings, and implementation sessions that help users become confident and self-sufficient.
- Manage customer support tickets, emails, phone calls, product questions, and issue resolution with professionalism and urgency.
- Track customer activities, conversations, feedback, usage insights, and implementation progress accurately in CRM and internal systems.
- Identify customer risks, expansion opportunities, upsells, professional services needs, and subscription tier increases when appropriate.

Compensation and Benefits

- Contract/temporary opportunity.
- Pay range: $36 to $40 per hour.
- Remote role in Dallas, TX.



Required Qualifications and Skills

- Manage enterprise software implementation projects from onboarding through successful adoption.
- Lead customer training sessions, webinars, and stakeholder conversations.
- Track implementation milestones, customer usage, risks, issues, and follow-up actions.
- Partner cross-functionally to support customer success, renewals, and expansion opportunities.

- 3 to 5 years of relevant experience in customer support, customer success, implementation, onboarding, or a related client-facing role.
- Strong project management skills, including timelines, dependencies, risk management, stakeholder communication, and follow-through.
- Excellent verbal, written, presentation, teaching, and active listening skills.
- Ability to serve as a strategic advisor to customers and translate implementation goals into practical outcomes.
- Strong problem-solving skills with the ability to identify root causes, resolve issues, and escalate when needed.
- Comfortable using software platforms, CRM tools, support ticketing systems, analytics, and customer communication tools.
- Ability to learn new technology quickly and explain software concepts clearly to users with varying technical skill levels.
- Detail-oriented, organized, and able to work efficiently while maintaining accuracy.
- Calm, patient, and professional when supporting upset or frustrated customers.
- Data-driven mindset with the ability to interpret customer metrics, identify adoption risks, and recommend next steps.
- Collaborative team player who values clear communication, accountability, continuous improvement, and customer satisfaction.

Preferred Qualifications

- BA/BS degree or equivalent experience.
- Experience supporting or implementing SaaS, enterprise software, or customer success platforms.
- Experience using tablets, smartphones, iPads, mobile applications, or field-based software tools.
- Experience with Zendesk, CRM systems, Trello, or similar customer support and project tracking tools.
- Experience identifying upsell, professional services, renewal, or customer expansion opportunities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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